Gary Kelly, current CEO of Southwest, wrote that Kelleher's "vision for making air travel affordable for all revolutionized the industry, and you can still see that transformation taking place today." Before Southwest Airlines, usually only the rich flew on airplanes.
When asked about employees, Kelleher said, “I don’t accept that if you get to some size you can’t manage the same way. We’ve always said that our No. 1 priority is our people, and as we get larger we just have to find different ways of manifesting that. If you think that people are the most important thing, then you work harder at giving them what they need.”
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