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Exclamation Point or Not?!

The exclamation point was once reserved for hard selling (Buy now!!!). But today, the punctuation mark has become pervasive, being inserted throughout professional communication as a way to soften a request or add levity to a message.


Critics, however, note that such use can make an author appear inexperienced, immature, or unprofessional, especially in e-mails sent in workplace situations. These tips can help guide young professionals to hit the right tone without abusing a punctuation mark.


  • Restrict exclamation points for beginnings and endings: Good morning, Mark! and See you later at the meeting!
  • Respond in kind. When replying to a message that contains an exclamation point in the body, match your response to the original.Thanks for the heads up! can be replied to with You’re welcome! while Thanks for the heads up. merits a more measured reply: You’re welcome.
  • Avoid the double exclamation point for work-related messages. It’s overkill and unprofessional.

From Business Insider