Why don’t people respond to your emails?
Students know how it feels: you spend hours crafting the perfect email—and then nothing. You refresh and refresh, check on your phone, laptop, and desktop. We know how it feels. Here are three common reasons and suggested responses for each. Sometimes having the language helps, and of course, these can be adjusted to the situation and for your own style.
Inappropriate or Untimely Request
Obvious or Annoying Question
Overwhelming Request or Question
Admittedly, all of these responses require some engagement, but we respond to emails for good reasons: to demonstrate respect, to educate, and for reciprocity. I would argue that replying is “the right thing to do”—and a brief response requires very little from us to be good corporate citizens.
The topic of proper email tone and clarity is covered in your MindTap class. Here's an example from Chapter 2 of Guffey and Loewy's Business Communication:
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