on 09-04-2018 11:56 AM
It’s also important to realize that at this time of year, the system can be flooded with attempts by students to pass themselves off as faculty to try to obtain free textbook access. I have also personally had graduate TAs attempt to obtain full faculty access through the system rather than through their already-set-up TA account. I have noticed that these issues can slow down the process considerably.
However, the good news is that others have already shared the best solution: reach out to your learning consultant! You can find their contact information by logging into your account and clicking “my rep” near the top of the page. Choose your discipline area and call or email.