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dmiller3
New Member

Obtaining SAM Codes for the High School CCP folks

Is anyone else having issues getting SAM codes for the local CCP high schools? We are striking out - schools are paying and not receiving codes. Trial period has been over and now students have no access. Frustrating. Anyone know how to get help to resolve the issues? I've called/emailed the Cengage high school reps, their boss, and Cengage technical support, with no resolution. I have been told several times over the last two weeks that the case has been escalated. Help! (I'd really like to have all 50 of our high school CCP classes utilize SAM, but can't do that until this issue with codes and the obtaining codes process is resolved.) We love SAM, but the struggle is real.

Great Answers (1)

Great Answers (1)

Scholar

Re: Obtaining SAM Codes for the High School CCP folks

Yikes @dmiller3!  Our Dual Enrolled HS students actually get the printed code from our bookstore so we are not having any issues.  Don't just settle on a Support Ticket, CALL and bug them!  They can DEFINITELY extend the grace period for you until this is resolved.  Email your LC, CSM and I would even go so far as to bug the Marketing (@TCali) or SAM team (@morganedwards) for help!  

Answers (3)

Answers (3)

Re: Obtaining SAM Codes for the High School CCP folks

Hello,

 

We ran into this issue with our CCP MindTap history courses.  It was an issue somewhere between, the free trial period and the new set up for Unlimited.  Tech Support fixed it for us but they are doing it by continuing to give the students free trial periods. It is a glitch and they are working on it.  But our Cengage Learning Consultant had to be involved to make it happen.  I recommend calling your representative and asking them to call tech support, that fixed our problem within 24 hours.

 

Good Luck

 

Sherri

 

Joey_Bryant
Contributor

Re: Obtaining SAM Codes for the High School CCP folks

Call tech support! When they tell you they are escalating the problem, have them transfer you to the next level and not hang up. Also call your local rep and tell them that you have classes that can no longer work. I know the more that I call, the faster they respond. When I have a full class that cannot work, a phone call is the fastest way to resolve the issue. An emailed ticket goes into the queue for the next available agent.
MarkVerhoeven
Contributor

Re: Obtaining SAM Codes for the High School CCP folks

Sorry you are running into these issues. I would once again contact your Cengage Rep, they have the capability to offer an extension of the SAM codes until the issues are resolved.