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dmiller3
New Member

Obtaining SAM Codes for the High School CCP folks

Is anyone else having issues getting SAM codes for the local CCP high schools? We are striking out - schools are paying and not receiving codes. Trial period has been over and now students have no access. Frustrating. Anyone know how to get help to resolve the issues? I've called/emailed the Cengage high school reps, their boss, and Cengage technical support, with no resolution. I have been told several times over the last two weeks that the case has been escalated. Help! (I'd really like to have all 50 of our high school CCP classes utilize SAM, but can't do that until this issue with codes and the obtaining codes process is resolved.) We love SAM, but the struggle is real.

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Joey_Bryant
Contributor

Re: Obtaining SAM Codes for the High School CCP folks

Call tech support! When they tell you they are escalating the problem, have them transfer you to the next level and not hang up. Also call your local rep and tell them that you have classes that can no longer work. I know the more that I call, the faster they respond. When I have a full class that cannot work, a phone call is the fastest way to resolve the issue. An emailed ticket goes into the queue for the next available agent.