on 09-20-2018 11:16 AM
Is anyone else having issues getting SAM codes for the local CCP high schools? We are striking out - schools are paying and not receiving codes. Trial period has been over and now students have no access. Frustrating. Anyone know how to get help to resolve the issues? I've called/emailed the Cengage high school reps, their boss, and Cengage technical support, with no resolution. I have been told several times over the last two weeks that the case has been escalated. Help! (I'd really like to have all 50 of our high school CCP classes utilize SAM, but can't do that until this issue with codes and the obtaining codes process is resolved.) We love SAM, but the struggle is real.
on 09-20-2018 12:43 PM
Yikes @dmiller3! Our Dual Enrolled HS students actually get the printed code from our bookstore so we are not having any issues. Don't just settle on a Support Ticket, CALL and bug them! They can DEFINITELY extend the grace period for you until this is resolved. Email your LC, CSM and I would even go so far as to bug the Marketing (@TCali) or SAM team (@morganedwards) for help!