on 09-20-2018 11:16 AM
Is anyone else having issues getting SAM codes for the local CCP high schools? We are striking out - schools are paying and not receiving codes. Trial period has been over and now students have no access. Frustrating. Anyone know how to get help to resolve the issues? I've called/emailed the Cengage high school reps, their boss, and Cengage technical support, with no resolution. I have been told several times over the last two weeks that the case has been escalated. Help! (I'd really like to have all 50 of our high school CCP classes utilize SAM, but can't do that until this issue with codes and the obtaining codes process is resolved.) We love SAM, but the struggle is real.
on 09-20-2018 12:43 PM
Yikes @dmiller3! Our Dual Enrolled HS students actually get the printed code from our bookstore so we are not having any issues. Don't just settle on a Support Ticket, CALL and bug them! They can DEFINITELY extend the grace period for you until this is resolved. Email your LC, CSM and I would even go so far as to bug the Marketing (@TCali) or SAM team (@morganedwards) for help!
on 09-20-2018 03:47 PM
We ran into this issue with our CCP MindTap history courses. It was an issue somewhere between, the free trial period and the new set up for Unlimited. Tech Support fixed it for us but they are doing it by continuing to give the students free trial periods. It is a glitch and they are working on it. But our Cengage Learning Consultant had to be involved to make it happen. I recommend calling your representative and asking them to call tech support, that fixed our problem within 24 hours.
on 09-20-2018 01:13 PM
on 09-20-2018 11:31 AM
Sorry you are running into these issues. I would once again contact your Cengage Rep, they have the capability to offer an extension of the SAM codes until the issues are resolved.