on 09-08-2018 01:04 PM
Is anybody else having trouble getting their MindTap grades to sync into their Brightspace (D2L) gradebook? I've been doing this successfully for years, but they're not syncing in any of my sections this semester. Brightspace just underwent a "facelift" and there have been some changes in MindTap, so I'm wondering if there's an internal glitch somewhere. Even an attempt at a manual sync didn't work!
on 09-29-2018 05:49 AM
The issue is related to courses that were built using Cengage content prior to an update that was deployed by Cengage in October 2017. With current Fall courses, the issue is prevalent for D2L courses copied from a prior term (pre-Oct 2017). This can be reported to Cengage Technical Support. Our LMS support team is currently fixing the courses for Fall 2018 that have reported an issue. I also recommend to reach out to your Learning Consultant and inform them of the tech support case.
It’s likely courses for Spring may need to be rebuilt to make sure the same issue doesn’t occur again. To fix the problem for courses going forward, you can use this guide to get started. You can also confirm whether a course needs to be rebuilt from very easily from within the Brightspace course by following the steps in the attached guide.