Gemmy S. Allen is Management Coordinator and Faculty at North Lake College, Irving, TX of the Dallas County Community College District. She is the co-author of the textbook Management: Meeting and Exceeding Customer Expectations, published by Cengage. Her awards include being named Outstanding Mountain View College Faculty Member and receiving the Golden Oak Award, Oak Cliff Chamber of Commerce; the National Institute for Staff and Organizational Development Excellence in Teaching Award; and the award for Mountain View College Innovator of the Year. She served as a member of Microsoft Mentors, the Microsoft/Compaq College Advisory Council and the St. Philip’s College Model Electronic Commerce Curriculum Advisory Committee and is founding teacher, Virtual College of Texas — “Internet Teachers at Every College.” In addition, she has co-authored several discipline-specific, Internet-related books, developed several online classes, made numerous presentations to industry, and has led workshops in the United States, Australia and Mexico.
I just received the email below from Spirit Airlines.
"Because of recent headlines, we thought we'd double-check our etiquette atlas. Turns out wearing leggings are not a big deal. We thought everyone knew that, but guess not. Well at least at Spirit, we're united (cough) about letting young girls dress how they want. If you want to fly with us, get your leggings on ladies. Or even gentlemen. No judgments here. Unless you're wearing those new clear-knee mom jeans, then some judgments. But you can still fly with us. Just use this deal so that next time you can buy a complete pair of pants."
Spirit Airlines wasted no time in their promotions to use publicity about United Airlines banning two teenage girls from boarding a plane because they wore leggings. The girls were traveling on an employee or buddy pass. The leggings did not meet the travel pass dress code which is well known by most airline employees.
Most professional dress codes do not accept form-fitting Lycra/spandex clothing. Other unacceptable items include flip-flops, shorts, mini skirts, and see-through clothing.
Why do uniforms of airline personnel present well-groomed, professional appearance?
Why is that important to the passengers?
How should a manager communicate the policies and procedures to employees?
How can the manager be sure that those policies and procedures are communicated by employees to their friends and families using the travel passes?
Whatever a person can do, at some time, a machine will be able to do it.
What jobs will robots take last?
Are robots coming for management jobs?
How can a manager work with humans and robots?
Adweek just named Brian Chesky, CEO Airbnb, Digital Executive of the Year. Airbnb is part of the sharing economy where individuals make money by letting others use something they own. In Airbnb's situation, people share their apartments and homes. Airbnb uses a platform to allow service providers and users to connect, which benefits both. It does not provide a product or service, but facilitates the transaction. Adweek reports that "Airbnb could do as much as $18 billion in booking value this year, with $2.5 billion in revenue."
Have you or someone you know used Airbnb?
How has Airbnb dirupted the hotel industry?
Other companies in the sharing economy include Uber, TaskRabbit, WeWork, threadUP, and NeighborGoods.
How can you make money from sharing things that you own?
What is your emotional intelligence?
Emotional intelligence (EQ) is the ability to identify and manage our own emotions as well as recognize those of others. Some think EQ is a measurement of management success.
You can take an EQ quiz published by the Greater Good Science Center at UC Berkeley at the link below.
What was your score?
How can you improve your emotion recognition skills?
A good manager (or boss) knows the fundamentals of management - planning, organizing, selecting, directing, and controlling. The infographic above from CIPHR offers some guidelines for managers to have positive impacts on their employees' careers.
How can a manager impact an employee's career?
In the video above, Luvvie Ajayi isn't afraid to speak her mind or to be the one dissenting voice in a crowd. "Your silence serves no one," says the writer, activist and self-proclaimed professional troublemaker. Ajayi shares three questions to ask yourself if you're teetering on the edge of speaking up or quieting down -- and encourages all of us to get a little more comfortable with being uncomfortable. One: Did you mean it? Two: Can you defend it? Three: Did you say it with love? If the answer is yes to all three, I say it and let the chips fall. That's important. That checkpoint with myself always tells me, "Yes, you're supposed to do this."
When did you know that you should stand up and speak out and tell the truth?
Did you do it? Why?
Managers use regression analysis for making decisions. Amy Gallo in the Harvard Business Review interviewed Tom Redman, author of Data Driven: Profiting from Your Most Important Business Asset. He explains, "Suppose you’re a sales manager trying to predict next month’s numbers. You know that dozens, perhaps even hundreds of factors from the weather to a competitor’s promotion to the rumor of a new and improved model can impact the number. Perhaps people in your organization even have a theory about what will have the biggest effect on sales. “Trust me. The more rain we have, the more we sell.” "Six weeks after the competitor’s promotion, sales jump."
Amy Gallo explains, "Regression analysis is a way of mathematically sorting out which of those variables does indeed have an impact. It answers the questions: Which factors matter most? Which can we ignore? How do those factors interact with each other? And, perhaps most importantly, how certain are we about all of these factors?"
Redman tells us more. “As managers, we want to figure out how we can impact sales or employee retention or recruiting the best people. It [regression analysis] helps us figure out what we can do.”
Why is it important for managers to study statistics?
How important is it for managers to use data to make decisions?
When Gretchen Carlson spoke out about her experience of workplace sexual harassment, it inspired women everywhere to take their power back and tell the world what happened to them. In this TED talk, she tells her story -- and identifies three specific things we can all do to create safer places to work. "We will no longer be underestimated, intimidated or set back," Carlson says. "We will stand up and speak up and have our voices heard. We will be the women we were meant to be."
Number one: we need to turn bystanders and enablers into allies. How can you become an ally?
Number two: change the laws. How can you help change the laws?
Number three: be fierce. How can you become fierce?
What motivates you to do your best work?
What is an engaged employee?
How can managers create an environment for engaged employees?
Wharton management professor Andrew Carton’s latest research paper is “I’m Not Mopping the Floors, I’m Putting a Man on the Moon: How NASA Leaders Enhanced the Meaningfulness of Work by Changing the Meaning of Work.” He found that in being a visionary, the leader should communicate how each employee in the organization can get a sense of how their work connects to the organization’s mission or vision.
How can a leader articulate a common goal to everyone in the organization (even the janitor)?
Why should a leader use sub-goals?
How might a leader articulate more concrete objectives?
Super fans or enthusiasts are very important to businesses says “The Power of the Enthusiast,” a new study by The Enthusiast Network (TEN) and GfK. "Enthusiasts are defined as consumers who are passionate about a certain category, and are looked to by friends and family as trusted advice givers who offer recommendations via word-of-mouth or social media. They’re consulted for advice on a purchase three times more than the average consumer." Most enthusiasts are Millennial males with a college education.
Managers can use data to make decisions about what they should do. How could knowledge about enthusiastic customers guide managers' decision making?
Are you an enthusiastic customer? Does your profile match the profile of enthusiasts? For which product/service are you an enthusiast?
Mohammed Ashour, chief executive of Aspire Food Group, thinks Americans will buy whole-roasted crickets as a new snack food. Aketta (brand name) comes in a bag for $2.99 and is available in five flavors including Texas BBQ, sea salt & vinegar and sour cream & onion. The target market for Aketta is Millennials because the snack is "nutritionally and ecologically responsible."
One tactic to increase sales was to hire a Le Cordon Bleu chef to create recipes. What other tactics might increase Aketta sales?
Why would it be important to eat Aketta if you worked for Aspire Food Group?
Generation Y (Millennials) account for an increasingly large part of the US workforce. PayScale, in the infographic above, gives us more information about Gen Y in the workplace.
Are you part of Generation Y?
Which jobs does Gen Y prefer? Do they go to college?
What is most important to you in the workplace?
How does your organization stack up?
Instagram was acquired by Facebook for $1 billion back in 2012. The infographic above tracks the rise of Instagram.
Why was Instagram worth $1 billion to Facebook?
How could a manager use Instagram?
1. Fill out the summary section.
2. Upload a good photo.
3. Add your location.
4. Include your educational background.
5. Specify your industry.
6. List your current position.
7. Don't forget to add your skills.
Recruiters use LinkedIn to identify top candidates for jobs. Your LinkedIn profile is your online resume. You can maximize your LinkedIn profile by using the seven suggestions in the video and list above.
How will you maximize your LinkedIn profile?
The Occupational Safety & Health Administration (OSHA) was established “to ensure employee safety and health in the United States by working with employers and employees to create better working environments.”
Why does OSHA use visual communication?
What is the manager's responsibility with regards to safety of employees?
For many, the American dream is to start their own business. But, once you have a business idea, what should you do next? The infographic above has nine ways to validate your business idea. You have to have customers and they have to have money.
How can you validate your startup ideas?
The infographic above by Kronos uses a pun on science, a periodic table of 25 key elements, to help us learn what might be most important in developing organizational culture. Kronus states, "Good chemistry with employees starts at the top with senior leadership identifying the elements of workplace culture that will support their strategy."
Could there be a formula for creating an organizational culture?
What element(s) would you add into chart?
How much is employee turnover costing businesses?
According to the infographic above from the Center for Management and Organization Effectiveness (CMOE), a study conducted by the Society for Human Resource Management, employers will often end up spending six to nine months of an employee’s salary to locate and train a replacement for them.
Why is it better to keep employees than to replace them?
Which of the 17 statistics about employee turnover shocked you the most? Explain.
How can managers avoid the cost of high employee turnover?
The infographic above and the attached ebook from Quantum Workplace suggest that employee coaching could be HR’s number one tool for employee training, development, and performance management.
What are the best practices behind coaching employees to success?
Privacy and data security (Yahoo!, Evernote, and Russia, we’re looking at you) are emerging as big topics for the coming year, so we thought we’d boil down an earlier, beefy post on Google into this handy infographic. Because if you’re online, chances are good you’re engaging with the company one way or another.
What Google products are you using?
What are your device settings as you use them? Starting to think through these questions will not only help you understand how Google tracks you, but it will also help you make more informed decisions about what’s being done with your data, and whether you’d like to rethink how you use Google products and services.
Should Google share this information? Explain.
What can you do about it?
Staples' annual cold and flu survey reveals how far some employees would go to keep illness away from them, and the office.
How can managers avoid cold and flu in the workplace?
What can managers do to maintain a healthy work environment?
In the video above, Diana O’Brien, Deloitte CMO, talks with sportscaster Erin Andrews about how to empower women and other minorities. “My job is to capture the hearts and minds of our employees and our customers and I need to come with the insight that really helps me reach them when they need it and want it and I can help make an impact for them,” O’Brien explained. “Our purpose statement is ‘to make an impact that matters.’ And we want to make an impact that matters on their toughest problems, want to make an impact that matters on our people, on our communities. And so, for us, using that as our lens, if I want to capture your heart and mind around making an impact, I want to know what you care about.”
Ms. O'Brien explained that the proactive strategy flips the script on traditional efforts that rely on organizations to “empower” minorities by creating spaces for them when it’s actually the other way around: multiculturalism empowers companies by providing a diversity of people AND ideas that are going to be needed in the future.
Explain how managers might distinguish between empowering employees and empowering companies.
Gallup has conducted in-depth research to help managers and leaders optimize their attraction, retention, engagement and performance strategies during a time of extraordinary change. It can be found in "State of the American Workforce." (See attached.)
In the video, Gallup expert Ed O'Boyle talks about why the changes in the workplace are so important to organizations.
Gallup has found that only one-third of U.S. employees are engaged in their work and workplace. And only about one in five say their performance is managed in a way that motivates them to do outstanding work.
What can managers do to engage employees?
According to NRF’s annual survey conducted by Prosper Insights, U.S. consumers are expected to spend an average $136.57 for Valentine's Day. “Valentine’s Day continues to be a popular gift-giving occasion even if consumers are being more frugal this year,” said NRF president and CEO Matthew Shay. “This is one day of the year when millions find a way to show their loved ones they care regardless of their budget. Consumers will find that retailers recognize that their customers are looking for the best deals and will offer good bargains, just as they did during the holiday season.”
Justin Reynold's of TINYpulse offers suggestions for managers to show employee recognition on Valentine’s Day without creeping everyone out or violating HR rules. he says that "Valentine’s Day serves as the perfect holiday to let your staff know that you appreciate their hard work. And it can also double as a great team-building opportunity."
On February 14, how will you let your employees know that you care?