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  • GM CEO Vows Changes Because of Recalls

    General Motors (GM) Chief Executive Mary Barra says the company will change. It took too long to tell owners to bring the cars in for repairs. The company learned about the ignition switch problems over 10 years ago, but failed to recall the cars. Ms...
  • J&J Tarnished Credo

    Johnson & Johnson (J&J) used its credo to guide management decisions in 1982 when it recalled millions of bottles of Tylenol. Seven people died after their Tylenol pills were laced with cyanide. When Tylenol came back on the market, it was among...
  • Giving Tuesday

    Management decision making is influenced by the political environment, but managers also influence political decisions. President Abraham Lincoln declared Thanksgiving a national holiday on the last Thursday in November 1863, but in 1939 President Franklin...
  • Management Tags

    Placeholder for Management tags.
  • Creepy Loyalty Programs

    Managers reward loyal customers with discounts. But, first the customer must give the company his or her personal information (such as name, address, telephone number, driver's license number, and email address). Then, the customer gets a card...
  • Choosing Events and Sponsorships

    Choosing which events to sponsor is a strategic decision by managers. Requests from nonprofit organizations are numerous, and many are quite emotional. But, by focusing on strategy, managers can choose those with the best fit for the business. One...
  • Hype versus No Hype

    Managers decide what types of promotion will be used to inform customers about products and services. Find an advertisement representing an example of hype and an example of no-hype. Why is no-hype the ethical example?