• Challenges Learners Face Today

    Many people do not have the luxury of attending college/university without working. Fortunately, many companies offer tuition reimbursement. According to sales and service training provider the Miller Heiman Group , the five most common challenges faced...
  • Spirit Airlines -- “Let Them Wear Leggings”

    I just received the email below from Spirit Airlines. "Because of recent headlines, we thought we'd double-check our etiquette atlas. Turns out wearing leggings are not a big deal. We thought everyone knew that, but guess not. Well at least...
  • Coaching Employees to Success

    The infographic above and the attached ebook from Quantum Workplace suggest that employee coaching could be HR’s number one tool for employee training, development, and performance management. What are the best practices behind coaching employees...
  • The Shacksperience

    Shake Shack outlines career paths for employee growth in the video above. The Steppin' Up Model is a promotional path for growth at Shake Shack. What do employees need to do to get a job promotion?
  • 7 Things to do before a new hire's first day

    Employee onboarding starts well before the employee's first day of work. What does the manager need to do before a new hire's first day on the job?
  • What happens if you do not study?

    Sir Ian McKellen (Lord of the Rings) addressed students from the Chew Valley School in England. He asked the students, “If you don’t do your revision properly, do you know what will happen?” In his Gandalf impersonation he yelled, "You...
  • Pokemon Go and Management

    In just 2 weeks, 30 Million people have downloaded the Pokemon Go app! Have you seen video of people walking outside in an active Pokemon Go adventure? Take a minute to view this amazingly viral new use of Augmented Reality (an extension of Virtual...
  • Your Learning Style

    What is your learning style? Explain the strengths of your learning style. How might a manager use this knowledge?
  • Would you sell your work password?

    SailPoint's annual Market Plus Survey, a global survey designed to measure employee attitudes toward protecting corporate digital assets, "found that 1 in 5 respondents would sell their passwords to a third-party organization and a staggering...
  • Burger King Training Videos

    Burger King is introducing hot dogs into its offerings. What do you think of the video with Snoop Dogg below as a training video? Do you eat hot dogs? How successful do you think Burger King will be in selling hot dogs? What do you think of the...
  • Google Open Source Machine Learning Code: TensorFlow

    Machine learning has given us self-driving cars and speech recognition. But, what is machine learning? How do we engineer a construct of "learning" into machines and programming? What may be the implications for the workplace?
  • Training Staff Improves Performance

    The video above demonstrates that more knowledge, acquired through online learning, improves sales performance for a sales associates. In other words, training improves performance. See the attached report. What matters to you when you shop? Explain...
  • Great Customer Service Matters

    In the video above, David Segal, New York Times' "Haggler" columnist, spoke at Gel 2015 conference. Share an example of when you received poor customer service. Share an example of when you received good customer service. Could...
  • Mobile Learning

    The New Media Consortium’s 2014 Horizon Report listed mobile apps and mobile learning as key emerging technologies that have potential relevance to learning. (See attached report.) According to the report, the majority of students are carrying devices...
  • Reflection

    Keep a journal about the discoveries you make about yourself and what you read and/or experience about management. When you are writing a summary and response journal, you write two full paragraphs. Each paragraph will have approximately 8-12 sentences...
  • Social selling at Cisco

    Jennifer Roberts, Cisco’s Social Media Marketing Manager, presented a case study at the SocialMedia.org Member Meeting. How did Cisco sales reps implement the social selling program? Why did Cisco choose LinkedIn? How could Cisco's...
  • Simulating Success

    Chick-fil-A has a restaurant that you never knew existed. It is a simulator, depicted in the video above. Managers and employees can learn before work in a real restaurant. What other types of businesses should use simulation to train -- monopoly...
  • Learning as a Habit

    Jennifer Cheng, a research fellow on leave from PwC in Hong Kong, was resident at the Masie Center and conducted a study of how people make learning a habit on a daily or weekly basis. Based on a survey of over 500 colleagues from around the world and...
  • Managing Millennials

    In this video, Goldman Sachs chief learning officer Jason Wingard talks about managing millennials. How does Wingard define millennials or Generation Y? How does the Baby Boomer generation affect millennials? Who are "Producer Managers"...
  • Inside Chipotle

    Training is very important in every business. In this video, WSJ Live documents "Inside Chipotle: The Precision of the Burrito Line." What precise, operating guidelines does Chipotle follow to ensure that food stays fresh?
  • The 10 Most Important Work Skills in 2020

    Are you ready for the future? The infographic above and the attached file discusses the future work skills for 2020. Which of these future work skills do you possess? Which future work skills do you need to acquire?
  • Climb the Career Ladder

    Once an employee is hired, the manager should let him or her know about the career path or advancement opportunities. In the attached file, Towers and Watson defines career management as "the process that helps employees understand career opportunities...
  • Corporate MOOCs

    Courtesy of: TalentLMS Massive Open Online Courses ( MOOCs ) are predicted by John Laskaris to be a trend to follow in 2015. He suggests that companies will use MOOCs for training employees. Explain how companies might use MOOCs to train employees...
  • Crowd Management Guidelines

    Sometimes, a business might be too successful at attracting customers. In those cases, the National Retail Federation has released "Effective Crowd Management Guidelines." (See attached file.) While NRF’s guidelines are a more strategic...
  • Skills Needed to Succeed

    The infographic above from the University of Phoenix shows 10 skills needed for work in the 21st century. Which skills do you have? Which skills do you need to develop? Explain how you can demonstrate these skills in a job interview.