• Emotional Intelligence Quiz

    What is your emotional intelligence? Emotional intelligence (EQ) is the ability to identify and manage our own emotions as well as recognize those of others. Some think EQ is a measurement of management success. You can take an EQ quiz published...
  • Can I use that picture for my project or presentation?

    You need a picture for your project or presentation and you find the perfect one online. To know, follow the chart from above from Curtis Newbold, The Visual Communication Guy . What is wrong with using a picture that you find online? What is the...
  • 7 Key Active Listening Skills

    Everyone wants to feel that others are listening to them. But, most of us do not learn to listen. We learn to speak. All parents are excited when their children say their first words. We take speech in school. But, for most employees, having the manager...
  • Your Guide to Email Etiquette

    Business Backer posts, "This infographic features 36 useful tips to help you create a professional and courteous email." Explain why your emails have been overly friendly or lack professionalism.
  • Merriam-Webster adds new words 2017 - Internet of Things and Onboarding

    Merriam-Webster added 250 new words to the dictionary. Two words used in management are Internet of Things and Onboarding. Internet of Things is the networking capability that allows information to be sent to and received from objects and devices...
  • 67% of Americans Consume News on Social Media

    Sixty-seven percent of Americans consume news on social media, with 55% of those ages 50 or older using social to stay informed about current events, Pew Research reports. Twitter, Snapchat and YouTube have experienced the most growth in news consumption...
  • Look More Confident During a Presentation

    The Center for Body Language studies successful leaders. As a result, researchers have identified several body language positions which are indicators of effective, persuasive body language. These include the following. Contain your hand movements...
  • 28 Boring Words and What to Use Instead

    Communication is an important management skill. Without it, understanding does not take place. But, managers do not want to be boring! Custom-Writing has developed the above infographic to show 28 boring words. We all use them! But, instead of using boring...
  • How to Communicate with Diplomacy and Tact

    Dale Carnegie Training has developed an assessment to help you identify the skills you need to become an expert communicator. (See attached assessment.) Good communication skills are needed by managers. Take the attached assessment. How tactful...
  • Persuasive Techniques

    The infographic above is about persuading customers. But, managers must persuade internal customers - those we work with. These techniques should work well with your team. To persuade others: Use visuals. Tell a story. Keep it simple. Convey...
  • Three Ways Managers Can Increase Collaboration

    In the video above, John Baldoni, leadership educator, says that managers can increase collaboration on a project by employing a three-step methodology. Comment. Ask your employees to tell you in their own words what the project is all about. Contribute...
  • The Power of Reviews

    When Amazon first began letting customers post reviews of products in 1995, many businesses thought it was a big mistake. Before that, consumers only had word-of-mouth and ads to find out about products. In other words, the only sources of information...
  • Mobile Facts

    Even though the infographic above, compiled by the team behind Website Builder , was written about mobile marketing, it is relevant to management. Benefits of using smartphones include the possibility to send location and time-sensitive information. ...
  • Color Theory for Presentations

    "It is imperative for anyone who strives to become a better visual communicator to familiarize themselves with the basics of color theory and how to choose the most effective color schemes for presentations, infographics and other visual content...
  • Basics of Wayfinding

    Signs help us find our way. Wayfinding moves users between areas and helps them arrive safely at a destination. The infographic above gives a history of wayfinding, relevant regulations, and the four types of wayfinding signage. Find an area at school...
  • Spirit Airlines -- “Let Them Wear Leggings”

    I just received the email below from Spirit Airlines. "Because of recent headlines, we thought we'd double-check our etiquette atlas. Turns out wearing leggings are not a big deal. We thought everyone knew that, but guess not. Well at least...
  • OSHA Safety Signs

    The Occupational Safety & Health Administration (OSHA) was established “to ensure employee safety and health in the United States by working with employers and employees to create better working environments.” Why does OSHA use visual...
  • How to give feedback

    We all need feedback in order to improve. But, when can feedback feel like criticism? Share a time when you wish you had received feedback, but did not. How can a manager avoid giving negative feedback and motivate employees?
  • Topics to Stay Away from on Your Company’s Social Media Channels

    Annie Pilon, Small Business Trends, gives us “20 Taboo Topics to Stay Away from on Your Company’s Social Media Channels” . Some things NOT to post on social media: Making fun of specific groups of people, including customers...
  • The power of saying "Thank You!"

    Thank you for reading this blog post! Why is it important to tell others "thank you"? Who should you tell "thank you"? Explain why managers should say "thank you".
  • Negotiation Techniques

    Do you ever find yourself in a situation where you have agreed to do something that you do not want to do? What happened? You can master the art of negotiation! Which of the techniques in the above infographic will you use next time? Explain how that...
  • THINK before you speak

    The Coaching.com company says, "This THINK acronym and infographic helps us communicate more kindly with others. Originally the THINK acronym was created to help reduce online bullying (to be used before posting something on Social Media), but it's...
  • Using Pulsing Surveys to Measure Employee Happiness

    Every company wants their employees to be more productive. So, many companies survey their employees annually. But, TINYpulse shares data comparing frequent (pulse) to annual surveys. Supplementing annual surveys with pulsing surveys seems to give...
  • Only Official Sponsors Can Post About the Summer Games

    The U.S. Olympic Committee (USOC) warns businesses: "Do not create social media posts that are Olympic themed, that feature Olympic trademarks, that contain Games imagery or congratulate Olympic performance unless you are an official sponsor as specified...
  • Words to use instead of "very"

    In the Infographic below created by ProofReadingServices.com , find "128 Words to Use Instead of 'Very.' When you are in a hurry, it is easy to use 'very' instead of choosing a more appropriate word. Why is it important for...