• Cross Cultural Communication

    Have you ever thought of living and working in another country? Many successful managers have lived and worked in more than one country.

    In the video above, Pellegrino Riccardi talks about his personal and professional experience living in different cultures and how they can successfully coexist next to each other. 

    What is a global citizen?

    Spend some time thinking about culture, in relation to your own. What are you passionate about?

    What is the ‘system of behavior that helps us act in an accepted or familiar way’?

    What do you tend to notice about different cultures?

  • Inside The Best Restaurant In The World: Osteria Francescana

    The world's best restaurant is Osteria Francescana, in Modena, Italy. The man behind the restaurant is Massimo Bottura.

    Why did Diners Club World's 50 Best Restaurants Academy name Osteria Francescana the best of the best?

    How does culture affect this business?

  • Introverts: 4 Ways to Be Yourself and Be a Charismatic Leader

    Most people think that managers are extroverts. But, introverts are managers, too! Read more about extraversion and introversion at the Myers & Briggs Foundation.

    "Introverts need to do two things to become charismatic: make people feel liked and show them your power," says Carrie Keating, a professor of psychology at Colgate University. "Charisma is just that balance between inviting us in close and letting us feel your power by standing apart. Many introverts are halfway there."

    Are you an introvert or an extrovert?

    After reading the article and watching the interview, list the lessons on how introverts can use their charisma to become super-managers.

    How can managers use this knowledge to help employees?

  • Technology Skills in Demand

    According to an article in The Wall Street Journal, the most in-demand technology skills are: (1) Big data/analytics, (2) Project management, (3) Business analysis, (4) Software development, (5) Enterprise Architecture, (6) Technical architecture, (7) Technical architecture, and (8) Security.

    Have you considered a job in big data/analytics, project management, or business analysis?

    How might you obtain more expertise in these areas?

  • Set SMART Goals

    Goals are important in management. 

    What is the formula for choosing vivid goals that will motivate you to do what's necessary to achieve them?

    Write a SMART goal.

  • Product Managers

    The 280 Group conducted a comprehensive survey of product managers“The results contain data from over 850 Product Managers and Product Management team leaders about the biggest challenges faced in their organizations. The final report also includes recommendations for how to avoid the most common challenges faced.” (See the attached report.)

    One of the key findings was that 61.6% of respondents indicated that Product Managers in their companies are viewed as leaders, but Product Managers are still too tactical and not strategic enough (57.4% of the respondents). Thus a suggested action was to train Product Management staff focusing on the following areas:

    -- Foundation skills of Product Management as well as people and leadership skills;
    -- The fundamentals of the new or improved process being used;
    -- Awareness and responsibility for the entire product life-cycle, not just the development and QA portions;
    -- The importance of becoming more strategic;
    -- How to step up as leaders and the positive impact when they do so;
    -- What it means to be an effective Product Manager AND Product Owner if they are responsible for both roles and the company uses Agile development

    How can you acquire the skills and the process to consistently deliver profitable products to the market?

  • Online degrees accepted by employers

    Rasmussen College surveyed more than 100 middle and senior management positions across all industries. (See graphic above.) Almost half of all managers responded that would hire an online degree program graduate.  

    Online Learning Consortium reported, "The percent of academic leaders rating the learning outcomes in online education as the  same or superior to those in face‐to‐face instruction is now at 71.4%."

    CNN reports that online degrees save money and boost careers.

    Why have you taken an online class?

    What are the advantages and disadvantages to taking a class online? What is gained? What is lost?

    Some managers refuse to hire someone with an online degree. Why might some managers be reluctant to hire someone with an online degree?

  • What Big Grocery Stores Are Doing to Keep Consumers Coming Back

    Boston-based consultancy C Space shared their study on consumer loyalty at grocery stores with Adweek.  Charles Trevail, CEO of C Space, noted, "The grocery industry is an increasingly crowded space, and every new innovation brings consumers more choices. This data proves that, rather than relying on short-term tactics like discounts and reward programs, building loyalty depends on a grocery retailer's capacity to intuitively "get" its customers. The ones that are positioned for long-term growth are those retailers that are partnering with and drawing inspiration from their customers, delivering products and experiences that align and evolve with their values and priorities."

    Why are Trader Joe's and Costco top in customer loyalty?

    What could managers outside of grocery stores learn from this information?

  • Interview with AMA President CEO Ed Reilly

    Click on the links above to view KZO Innovations interview with American Management Association (AMA) President and CEO, Ed Reilly, about how technology is changing how today's workforce is managed.

    What is AMA doing to address these rapidly evolving changes?

    What are Ed Reilly’s perspectives on managing a multi-generational workforce, change management, and knowledge management?

  • What makes an employee happy at work?

    According to research compiled by Yast, as many as 80% of employees surveyed indicate that they stay with their current employers simply because they like their work.

    What makes work enjoyable?

    How do Yast's findings compare to Herzberg's Motivation-Hygiene Theory?

    What Makes an Employee Happy?

  • Internet Trends 2016

    Mary Meeker's annual Internet Trends report included more than 200 slides presented at Re/code's Code Conference. See report at link below.

     Some highlights include:

    • Global Internet users have surpassed 3 billion.
    • India has supplanted the US as the world’s second-largest Internet market.
    • Messaging has evolved from simple, expressive conversation to business-focused use cases.
    • Transportation includes the rise of car computerization, autonomous driving, and sharing rides.
    • The proliferation of data generated by a multitude of devices has fostered tremendous business opportunity, but privacy concerns abound.

    Look through the report. Add some more highlights to the list above.

    Why do managers want to know these Internet trends?

  • Robots want your job

    The National Restaurant Show in Chicago in May 2016 showcased a salad robot (as seen above) and a fry robot as seen at https://www.youtube.com/watch?v=rJ9gR1f6u80

    Entire professions and industries may be disrupted by robots.

    What significant parts of an employee's job will be disrupted by robots?

    Will employees insist that they still get to fry or make salads for the same fee that they used to charge?

    How can you move up the ladder and do something we can't do without you?