Gemmy S. Allen is Management Coordinator and Faculty at North Lake College, Irving, TX of the Dallas County Community College District. She is the co-author of the textbook Management: Meeting and Exceeding Customer Expectations, published by Cengage. Her awards include being named Outstanding Mountain View College Faculty Member and receiving the Golden Oak Award, Oak Cliff Chamber of Commerce; the National Institute for Staff and Organizational Development Excellence in Teaching Award; and the award for Mountain View College Innovator of the Year. She served as a member of Microsoft Mentors, the Microsoft/Compaq College Advisory Council and the St. Philip’s College Model Electronic Commerce Curriculum Advisory Committee and is founding teacher, Virtual College of Texas — “Internet Teachers at Every College.” In addition, she has co-authored several discipline-specific, Internet-related books, developed several online classes, made numerous presentations to industry, and has led workshops in the United States, Australia and Mexico.
The Friday after Thanksgiving, commonly referred to as "Black Friday," means a lot of work for retail employees. However, this year, the management at REI, an outdoor products and apparel retailer, decided the store would close on Black Friday. The CEO announced:
REI is closing on Black Friday.You read that correctly. On November 27, we'll be closing all 143 of our stores and paying our employees to head outside.
Here's why we're doing it.
For 76 years, our co-op has been dedicated to one thing and one thing only: a life outdoors. We believe that being outside makes our lives better. And Black Friday is the perfect time to remind ourselves of this essential truth.
We're a different kind of company -- and while the rest of the world is fighting it out in the aisles, we'll be spending our day a little differently. We're choosing to opt outside, and want you to come with us.
Last year, the stores opened at 8:00 AM and offered a variety of sales and discounts. This year, REI has no Black Friday promotions and won't process any online orders until Saturday. Most of the 12,000 REI employees will get a paid day off.
REI has a passion for the outdoors. The employees welcome others to join them outside on Black Friday.
We've all heard of "netiquette," basic rules for behavior on the Internet. Below are some rules excerpted from: http://www.albion.com/netiquette/corerules.html
Now, there is mobile etiquette. See the infographic below from Column Five.
Why do we need rules for mobile etiquette?
When should you put your phone down?
In order to prepare for your job interview, go through a mock interview. The career center at your college or university probably offers this service. The CareerHMO video above gives you five things to do to prepare for your mock interview.
In the above video, William Ury, author of "Getting to Yes," offers a simple (but not easy) way to create agreement.
How can you create agreement?
In the video below, Doug Simon, President & CEO, of D S Simon, offers analysis on the most common mistakes CEOs make when it comes to communications.
The three problem areas CEOs make when communicating, according to Doug Simon, are listed below.
This is failing to align your internal and external communications. A huge mistake is not taking ownership of what is communicated internally or being authentic in this communication. The vacuum will be filled and given the power of social media, your employees can become a negative force when not engaged.
Strategy: plan execution and logistics
This is the area where CEOs create the most problems. Here’s a sample:
Discussion Question: What if your boss saw this video and decided to ask you about how to solve the "ego issue" problem? What would you tell him or her?
Urban Outfitters, a clothing and housewares retailer, will acquire the Vetri Family group of restaurants. Bloomberg's Lindsey Rupp reports on "Bloomberg Markets."
Why is Urban Outfitters buying an Italian restaurant group?
Is this a good management strategy? Explain.
McKinsey & Company surveyed more than 2,000 households about connected homes. The infographic below presents the findings. Also, the report is attached.
One area of interest to businesses is wellness monitoring, a connected device in the report. Employees could monitor their exercise and diet.
Some employers are offering connected devices to their employees as a benefit. Why should managers care if employees are healthy?
What potential privacy issues can you see with an employer knowing how much you exercise and what you eat?
Most of us tend to avoid conflict, but healthy disagreement is essential for growth and progress. The video below from Margaret Heffernan shows how great relationships allow conflict to help us think and grow. Dare to disagree!
The Pinterest board below has tips, tools and ideas for Conflict Resolution and Management.
Which conflict management tools do you find most helpful? Why would it be helpful to work teams?
CareerHMO offers three tips for sending cover letters when applying for jobs by email.
It is important to include a cover letter when sending your resume to a potential employer.
What other cover letter tips would you add to those mentioned above?
Machine learning has given us self-driving cars and speech recognition. But, what is machine learning?
How do we engineer a construct of "learning" into machines and programming?
What may be the implications for the workplace?
Jenni Chang and Lisa Dazols toured 15 world countries searching for "Supergays," LGBT people who were doing something extraordinary.
What did they find?
Explain how a manager could use this information.
Managers must scan the external environment as part of the planning process. Technology is an important element in the external environment. In the attached report, Dell Research predicts that ten technological events will take place in the next five years. These technologies will be major catalysts for organizations to transform the performance, cost, and agility of their technology infrastructure to meet current and future needs.
Explain how disruptive technology trends and inflection points have potential to affect businesses in a significant way.
In this video, Bridget van Kralingen, Senior Vice President, IBM Global Business Services, introduces the C-suite Study. Technological changes are giving many executives "Uber syndrome": the fear of having their company's entire business model disrupted by an upstart using technology. "They've watched this happen -- where another organization can come in and disrupt the business without having infrastructure, assets or armies of people," says Linda Ban of IBM, which conducted a study.
CEOs, in a round-table discussion, expressed concerns about IT security and a blending of formerly distinct industries, in the article below.
How can managers know the competition when digital invaders can come from anywhere, anytime?
Explain how managers can compete.
Wharton professor Michael Platt discusses why people make the decisions that they do and what influences those decisions.
What is important about his discovery that people and animals tend to make very similar kinds of decisions when they are in similar contexts?
How might a manager use this information?
Union Square Hospitality Group CEO Danny Meyer says he will eliminate tipping in his full-service restaurants and raise prices across the board.
How much do you usually tip? What do you think about eliminating tips? If you were a restaurant employee, why would you want to eliminate tips?
Explain why Danny Meyer says that tipping is an outdated concept that tends to exclude restaurant workers behind the scenes.