Gemmy S. Allen is Management Coordinator and Faculty at North Lake College, Irving, TX of the Dallas County Community College District. She is the co-author of the textbook Management: Meeting and Exceeding Customer Expectations, published by Cengage. Her awards include being named Outstanding Mountain View College Faculty Member and receiving the Golden Oak Award, Oak Cliff Chamber of Commerce; the National Institute for Staff and Organizational Development Excellence in Teaching Award; and the award for Mountain View College Innovator of the Year. She served as a member of Microsoft Mentors, the Microsoft/Compaq College Advisory Council and the St. Philip’s College Model Electronic Commerce Curriculum Advisory Committee and is founding teacher, Virtual College of Texas — “Internet Teachers at Every College.” In addition, she has co-authored several discipline-specific, Internet-related books, developed several online classes, made numerous presentations to industry, and has led workshops in the United States, Australia and Mexico.
What occupations do remote workers typically have?
Where do remote workers live?
How old are remote workers?
Why would you be a remote worker?
Managers communicate everyday with employees, other managers, and the public. Whether presenting to one or many, it is best to avoid body language mistakes.
Which body language mistakes have you made? How might others have perceived you?
How will you practice to create better body language habits?
The attached Business Wire publication Let’s Get Visual: Multimedia and the News Release is designed to guide Public Relations, Investor Relations and Communications professionals in tailoring company news by answering the following questions:
Kay points from the report include:
How might a manager use this information?
Managers need to use social media, but many are making mistakes. The infographic above from Digital Marketing Philippines outlines basic mistakes to avoid, including the eight below.
These mistakes are symptoms of the real problem, which might include trying to recruit too many customers and/or using excessive hashtags.
Explain why using social media is a good idea for managers.
Managing stress is an important part of managing your health. Did you know that sitting at a desk all day can be bad for your health?
Which one tip from the above infographic, Live Long and Posture, will you begin using to maintain a healthy lifestyle throughout the workday?
The New Media Consortium’s 2014 Horizon Report listed mobile apps and mobile learning as key emerging technologies that have potential relevance to learning. (See attached report.) According to the report, the majority of students are carrying devices and accessing content via mobile.
Do you own a smart phone? If so, how do you use it for learning?
Have you used an eTextbook? If so, how did your learning compare to using a printed textbook?
As a manager, explain how using eTextbooks could help you train your employees.
Niche surveyed more than 10,000 college-bound high school graduates to find which apps they use most. Then, they compared the results of the Class of 2015 to the Class of 2014.
How does your use of apps compare to the Class of 2015?
Which technology is gaining, losing, or holding ground? Why is this?
It pays to ask for more money when you are being hired and when you want a raise. Managers can't read your mind.
Payscale breaks down the data across industry, salary, gender, major, and more, to give you the optimal conditions to get more money.
What should you be paid?
Keep a journal about the discoveries you make about yourself and what you read and/or experience about management. When you are writing a summary and response journal, you write two full paragraphs. Each paragraph will have approximately 8-12 sentences. The first paragraph summarizes what you have read, and the second paragraph communicates your response to what you have read.
Use the starter guides below.
Do you know how to reflect?
Is it safe for you to reflect?
Will your manager support you as you reflect?
How does reflection make an impact?
Jennifer Roberts, Cisco’s Social Media Marketing Manager, presented a case study at the SocialMedia.org Member Meeting.
How did Cisco sales reps implement the social selling program?
Why did Cisco choose LinkedIn?
How could Cisco's social selling checklist help any manager, even if he or she is not a salesperson?
In this interview, Alibaba's CEO Daniel Yong Zhang talks with Nielsen CEO Mitch Barns.
Where is Alibaba located?
What type of company is Alibaba?
What does CEO Daniel Yong Zhang mean when he says B2C should be C2B? Do you agree? Explain.
How is customer service becoming more human?
Share a time that you used customer support. Why did you need it? What was the result?
What does this mean for managers?
What do you think is the next evolution for customer support?