Gemmy S. Allen is Management Coordinator and Faculty at North Lake College, Irving, TX of the Dallas County Community College District. She is the co-author of the textbook Management: Meeting and Exceeding Customer Expectations, published by Cengage. Her awards include being named Outstanding Mountain View College Faculty Member and receiving the Golden Oak Award, Oak Cliff Chamber of Commerce; the National Institute for Staff and Organizational Development Excellence in Teaching Award; and the award for Mountain View College Innovator of the Year. She served as a member of Microsoft Mentors, the Microsoft/Compaq College Advisory Council and the St. Philip’s College Model Electronic Commerce Curriculum Advisory Committee and is founding teacher, Virtual College of Texas — “Internet Teachers at Every College.” In addition, she has co-authored several discipline-specific, Internet-related books, developed several online classes, made numerous presentations to industry, and has led workshops in the United States, Australia and Mexico.
Harvard Business Review reports that "91% of employees say communication issues can drag executives down." The top issues are listed above.
Suggested conversation topics are listed below.
Too many managers focus on achieving results, not on connecting with others.
How might connecting with others help achieve the results desired?
Universum, a global research and advisory firm, surveyed more than 240,000 business and engineering students from across the globe about what was important to them and which companies they would most like to work for.
Millennials want a sense of purpose and the ability to innovate from their jobs.
What do you want from your job?
Do you agree with list above about the top companies for jobs? Explain.
Where do you want to work?
In this TED Talk, Chip Kidd, graphic designer, shares how we judge things by first appearances.
In his book, Chip Kidd says "First impressions are everything." Why does he say that?
Why is this an important topic for managers, not just graphic designers?
How might you be more clear in your life?
How might you be more mysterious in your life?
How would you answer the 5 questions to have your best summer ever?
It is important for managers to treat everyone with respect. But, having good manners differs from country to country.
The infographic above is a quick business etiquette guide.
Which country tip did you find most surprising? Explain.
From your personal experience, what tip would you give?
Chick-fil-A has a restaurant that you never knew existed. It is a simulator, depicted in the video above. Managers and employees can learn before work in a real restaurant.
What other types of businesses should use simulation to train -- monopoly money to replace the U.S. currency, bicycles to fill in for cars, and employees to serve as customers?
Most jobs require training Explain the importance of training to a business.
Salesforce CEO, Marc Benioff, wants to ensure women's equality.
In the video above, Benioff told told CNN's Poppy Harlow that Salesforce has an aggressive goal to employ an equal number of women and men. "We have to take the goal of 50-50," he said. "There has to be a goal. This should be a metric that every CEO manages."
Why is it important for Salesforce to employ as many men as women?
Should 50-50 be the goal of every company? Explain.
Margaret Neale, Stanford Graduate School, teaches negotiation in this video.
Steps in Negotiation
What does she mean by "expectations drive behavior"?
What does she mean by packaging?
Identify a negotiation situation. Why are you asking? How are you asking? For whom are you asking?
Most companies, as well as managers, want to be good corporate citizens. In the video above, Wharton professor Americus Reed says that one way to get others to donate time is by using cues that speak to a person’s moral identity.
An example is a team from a business volunteering to a charitable organization, such as Habitat for Humanity.
What is moral identity?
Where do you donate your money?
Where do you donate your time?
How might a manager use this knowledge to influence employees to donate their time to support a charitable cause?
What is the Fortune 500?
What are the top 5 companies listed in the Fortune 500?
Which companies in the Fortune 500 would you like to work for? Explain.
A 2014 audit by Weber Shandwick found that 80% of CEOs from the world’s top companies are social, either through their company website (68%), company YouTube channel (38%) or a social network (28%). Use of the company website, YouTube and social networks all contributed to 2014’s increase in CEO sociability. See the attached executive summary.
CEO online engagement has surged by 122% since their first Socializing Your CEO study in 2010, when only 36% of CEOs were social.
Why should CEOs use social media, instead of specifying personnel to undertake company social media activities?
If you manager came to you and asked you to start using social media to communicate with customers, which ones would you use? Be sure to identify the business, the products, and the target customer. Explain your choices.
In the video above, Dan Roth, LinkedIn Executive Editor, interviews Judy Smith about her career path.
How does Judy Smith define a crisis?
Why does she say that social media has "upped the ante" for CEOs and leaders?
What kind of decisions do managers have to make about handling a crisis?
Lucidworks created this infographic about Chief Information Officers (CIOs).
What are the challenges faced by CIOs?