Recent Posts


  • Wawa Celebrates 50 Years of Success

    Wawa is a convenience store located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and Florida. This year, Wawa celebrates its 50th anniversary. In the video below, Former CEO Howard Stoeckel just published a new book, The Wawa Way: How a Funny Name and Six Core Values Revolutionized Convenience . The name, Wawa, came from the Pennsylvania town where the headquarters is located. . How has Wawa's strategy and business model evolved over the years? How is Wawa's culture a competitive advantage ? What is servant leadership?
  • Congratulations! Small Business Person of the Year 2014

    Congratulations to Billy and Brook Taylor of Portland, OR-based Pacifica , the National Small Business Persons of the Year for 2014. Organizational culture is a dynamic system of shared values, etc., that give an organization its distinctive character. Core values -- such as respect for the individual, integrity, trust, and continuous improvement -- should never change. Pacifica's values are "founded in taking good care of the environment, the kids, and the place where you live." How does using natural ingredients mesh with the values of Pacifica?
  • Delta and Southwest Reinterpret Safety Instructions

    Flying can be a tedious experience for many airline customers. The safety instruction speeches are especially boring. But, a flight attendant at Southwest Airlines added a lot of jokes into her safety speech, as seen below in the video. It has gone viral and received many views in just a couple of days. Delta Airlines, also, has made its safety speech funny. The video shown below goes back in time to the 1980s. Many companies, including airlines, have had problems using social media. But, Southwest Airlines exceeds at using social media. What makes Southwest's organizational culture so receptive to positive social media? What are Southwest and Delta doing to get positive attention? How can this be used by other companies?
  • TRUSTe's 2014 US Customer Confidence Privacy Report

    According to TRUSTe's 2014 US Customer Confidence Privacy Report , 92 percent of American Internet users say they worry about their privacy online. Surprisingly, they're far more concerned about how businesses handle their personal information than with the government spying on citizens. In this survey, 89 percent said they avoid companies they do not trust to protect their privacy. Besides having strong data protection measures and privacy policies in place, how can managers insure that the business comes across as more trustworthy? How can businesses and employees show respect in other areas? [The TRUSTe survey: ]
  • Super Bowl by the Numbers

    For the last month, we've read Super Bowl business articles, travel articles, and cooking recipes. We've seen stories about the athletes, and sneak peaks at the commercials. Today, we will see the game, eat more food than any other day, except Thanksgiving, and actually watch commercials. Tomorrow at work, the Super Bowl will be the talk around the water cooler. We used to watch the same TV shows at the same time, but that isn't true anymore. Except for today. Almost everyone will watch the Super Bowl. Watching the Super Bowl is part of our culture. It gives us a sense of belonging, with a chance to talk with our peers about the same thing at the same time. In understanding culture, managers need to know that employees want to feel what others feel and want to do what others are doing. How can managers help employees to feel that they are part of the organization's culture?
  • Celebrate Martin Luther King Jr. Day

    The Story of Martin Luther King Jr. from Ethos3 | Presentation Design and Training How do you celebrate Martin Luther King Jr. Day? What is your favorite Martin Luther King, Jr. quote?
  • The HubSpot Culture Code

    HubSpot founder Dharmesh Shah shares his company's culture in the SlideShare below. Culture Code: Creating A Lovable Company from HubSpot All-in-one Marketing Software Why do you think this SlideShare has amassed more than 1 million views to date? What could you (as a manager) influence about company culture.
  • Setting Up Success with Company Culture

    This infographic from Visa Business states that "engaged employees are essential to for a successful small business." Engaged means you are very interested in what you are doing. The infographic states that most employees believe "a distinct workplace culture is important to business success." This culture includes regular and candid communication, close work friendships, employee recognition, and access to leadership. But, most "employees say their business is not doing enough to create a positive culture at work." When you are a manager, how will you communicate with your employees? How will you recognize (motivate) employees? How will you be accessible (as a leader) to employees?
  • Culture Drives the Strategy at Costco

    In this video interview , Costco co-founder CEO Jim Sinega says, "Culture is not the most important thing, it is the only thing." Costco is known for its low turnover. Many employees that started with the company have stayed to become managers. Jim Sinega says that Costco's competitive advantage is "absolute pricing authority." What does that mean for the customer? What might that mean for the employees? What does Costco value? How do Costco's values shape its culture? Entrepreneur defines corporate culture as A blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time. (Summarize this definition of culture in your own words.) How does it apply to Costco? What could other companies learn from Costco?
  • Fun at Work

    Southwest chairman and CEO Gary Kelly (Mad Hatter) and executive office dressed as characters from Alice in Wonderland for their annual Halloween celebration and talent show at the company's headquarters in Dallas, Texas. (Picture from ). Departments compete in the talent show to see who has the most Halloween spirit. Last year, as seen in the video below, CEO Kelly was Frankenstein for Halloween. "Southwest is one of the most honored airlines in the world known for its commitment to the triple bottom line of Performance, People, and Planet." (See Southwest Airlines Investor Relations .) They want their employees to have fun at work. What did you do on your last job to have fun?
  • Halloween, the Unofficial Holiday

    Halloween is an unofficial holiday. Yet, it has grown from a children's holiday to include adult celebrations. Many businesses celebrate by letting their employees dress in Halloween costumes. Furthermore, Halloween is the most popular holiday for candy sales. There is no major holiday immediately before Halloween, so it gets more display time on shelves than other holidays. Many stores devote shelves and aisles to Halloween products beginning in August. According to the National Retail Federation (NRF), "More Americans than ever will be in the haunting mood this year, with seven in 10 celebrating Halloween, the most in NRF's 10-year survey history. On average, celebrants are expected to spend almost $80 on decorations, costumes and candy as total spending on the holiday is expected to reach $8 billion." What did you buy for Halloween? How much did you spend?
  • Customer Care

    Why do some company cultures value "employees first, cutomers second"? Learn about data visualization software .
  • Corporate Reputation is Driven by Corporate Culture

    An employee resigned at Goldman Sachs in a very public way. In March, he sent a letter to the New York Times calling the firm "toxic" and disrespectful of its clients . MWW used the open resignation letter in a survey to explore the connections between corporate reputation and corporate culture. The study found that three out of four business leaders believe corporate reputation is substantially driven by internal corporate culture, yet only 5 percent think their organization’s culture is strong enough to preclude reputational crisis. (Read the full report .) Listed below are some of the findings of surveyed business leaders' reactions to the scathing open resignation letter. 77% believed the letter had a negative impact on Goldman Sachs’ reputation Only 3% strongly believed that this was an isolated incident of a single disgruntled employee and not representative of the culture at Goldman Sachs 66% expect to see more of these situations with other companies in the future “Nearly every week a major company is in the news with a culture related crisis, and this study demonstrates a growing acknowledgement of the connection between internal culture and external reputation,” said Carreen Winters, executive vice president, reputation management of MWW Group. “Yet all too often, reputation management programs focus exclusively or predominantly on engaging with external stakeholders. Positive, productive cultures don’t just happen; they are cultivated and nurtured over time. Communications can be a powerful and effective tool for connecting the dots between internal and external stakeholders, and for creating the kind of culture that serves as the foundation of a bulletproof reputation.” What is reputation management? How should managers incllude employees in reputation management programs?
  • Management Memes

    Some students are so creative! And, they are funny, too! Brian Anthony Hernandez wrote " 20 Colleges Where Internet Memes Are All the Rage " for Mashable. Richard Dawkins introduced memes in his 1976 book The Selfish Gene . A meme is a unit of cultural information that is transmitted from one to another. Hernandez talks about humor based on college culture that is depicted on Facebook. Merrifield Consulting Group shares "Fast Growth Management Memes" in nine exhibits. See Exhibits 45 - 53 at . According to Merrifield a meme "is like a personal value statement -- "Do unto others. . .". Memes are combat-tested truisms that have competitively emerged over the years. They guide you towards more successful decisions. They are the smallest unit of intellectual message that can be transferred from mind to mind." Management memes would include "respect employees, satisfy the customer, and grow a business or perish." Mastermind Solutions has two videos on memetics at . Share your favorite memes in the comments.
  • Holiday Parties at All Time Low

    We spend a lot of time at work with our co-workers, so it is natural to want to celebrate with them. Holiday parties provide an opportunity for everyone in the organization to have fun. But, Amrop Battalia Winston , a global executive search firm, reports that "fewer of the nation's businesses will hold holiday parties this year than at any time in nearly a quarter of a century." The company has conducted an annual survey of corporate America's holiday party plans for 23 years. In 1988, the first year of the survey, most companies (95 percent) had a holiday party. This year, only 74 percent of the companies polled will have parties. Most of the companies not celebrating said the party was not in the budget. Dale Winston, Amrop Battalia Winston's chairwoman and CEO, said, "The trend is downward and we're seeing that once a company does away with them, parties rarely get back in the budget. In many cases, the holiday party is the last vestige of company sociability. Some young people entering the job market may never see a corporate holiday party." So, if the company isn't celebrating, managers should celebrate life events with employees (birthdays, marriages, and births of children) and acknowledge their achievements. Remembering important events and achievements with celebrations is a morale booster. "What is the best way for a manager to handle celebrations at work?" Eilene Zimmerman asked Steve Harrison, the author of "The Manager's Book of Decencies: How Small Gestures Build Great Companies" and the chairman of Lee Hecht Harrison, a global career management consultancy in Woodcliff Lake, N.J. Mr. Harrison answered, "The best celebrations are small, spontaneous and creative. It needs to be intimate. On the group level you all know each other, and that makes celebrations rich and culturally important. These are not the stuff of policy manuals; they are unscripted and have their own charm, depending on the character of the department or group." (See " Forced Fun? The Limits of Office Celebrations ," The New York Times , May 20, 2007.) How would you like to celebrate at work?