Have you noticed all of the holiday items and signs for Halloween, Thanksgiving, and Christmas? It's time for the holidays and people are beginning to prepare. In fact, according to the NRF 2011 Holiday Consumer Spending Trends , some people started shopping in September. The holiday season is busy for most managers. What do managers do to prepare their teams? They might bring in temporary associates to help with the holiday rush. They might extend business hours, as well as employee work hours. They might make the holiday months (for example all of November and December) black out months and not allow employees to take personal or vacation days. Sales associates, managers, flight attendants, waiters, baristas, and other staff help people on a daily basis. Sometimes, these individuals are not treated well by customers, especially during the holidays. It is important for managers to remember and remind all employees that the holiday season is a stressful time. Remain positive and courteous although customers might be stressed and take their aggression out on you. How should we handle stress? Learn to tolerate uncertainty . Many people cope with stress by planning ahead. It is important to be as flexible as possible in your thinking and actions. Find a mentor . If you feel paralyzed by your chaotic work situation, seek out a manager or a peer who is willing to give you some mentoring. Touch base with them when you are feeling upset. Rejuvenate outside work . Find a community of support outside of the work environment. This might include an exercise class, as well as friends. Keep up a professional appearance . In a stressful environment, it is important to look like you know what you are doing. Put on a smile and remain professional. Accept your feelings . It is normal to feel anxious or angry in stressful situations. How do you handle stress?