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  • Food Service Executives Share Best Career Advice

    At the Women's Foodservice Forum's (WFF) 2014 Annual Leadership Development Conference, National Restaurant News (NRN) asked three foodservice executives to share the best career advice they've received. The leaders shared "be an authentic leader," have self confidence, do your best, build competence, "take care of the people around you and focus on the business, then the people in the business will take care of you." What goals do you have for yourself? How do you plan to accomplish those goals?
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  • How Great Leaders Inspire

    Simon Sinek uses a golden circle to explain inspirational leadership. The outside circle is "What?". The next circle is "How?". The inside circle is "Why?". He says that people don't buy what you do or how you do it. They buy why you do it. As a manager, you must know why you do what you do. Think about a company you'd like to work for. Do you know your WHY? How can managers inspire cooperation, trust, and change?
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  • Two Southwest Airlines' Legends

    ) Happy Birthday! Former Southwest Airlines' chairman, president and CEO, Herb Kelleher, and its present chairman, president and CEO, Gary Kelly, share the same birthday, March 12. In the video above, they sit down together and talk about Southwest, the future, and thoughts on leadership. Southwest has been showing the video to employees at the company’s series of “message to the field” meetings. How should you respond to employees about change? What does leadership mean? What do you think employees think about the video?
  • Bill Marriott's Twelve Rules for Leaders

    Bill Marriott's father was always encouraging him to pursue excellence. When the hotelier became President of Marriott, he developed 12 rules for success . Challenge your team to do better and do it often. Take good care of your associates, and they'll take good care of your customers, and they'll come back. Celebrate your peoples' success, not your own. Know what you're good at and keep improving. Do it and do it now. Err on the side of taking action. Communicate by listening to your customers, associates and competitors. See and be seen. Get out of your office, walk the talk, make yourself visible and accessible. Success is always in the details. It's more important to hire people with the right qualities than with specific experience. Customer needs may vary, but their bias for quality never does. Always hire people who are smarter than you are. View every problem as an opportunity to grow. - See more at: Which of the 12 rules do you find most useful for your leadership? Explain.
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  • Leadership versus Management

    According to John P. Kotter, a prominent leadership theorist, today's managers must know how to lead as well as manage. Without leading as well as managing, organizations face the threat of extinction. Kotter draws the following distinction between management and leadership: Management is more formal and scientific than leadership. It relies on universal skills such as planning, budgeting, and controlling. Management is an explicit set of tools and techniques, based on reasoning and testing, than can be used in a variety of situations. Leadership, in contrast to management, involves having a vision of what the organization can become. Leadership requires eliciting cooperation and teamwork from a large network of people and keeping the key people in that network motivated, using every manner of persuasion. (See: John P. Kotter, A Force for Change: How Leadership Differs From Management , New York: The Free Press, 1990; Wayne K. Kuchner, book review of A Force For Change , Personnel Psychology, Autumn 1990, p. 655.) In the video above, John Baldoni , says, " Management is your day job; leadership is your career." What do you think?
  • Fake It Until You Make It

    Carol Kinsey Goman, Ph.D . is a leadership communication consultant, body language coach, and author of The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead .and The Truth About Lies in the Workplace: How to Spot Liars and How to Deal with Them . In this video interview with San Francisco’s KRON-TV, she shares some tips about exuding confidence (even when you don't feel confident). Which of her tips about projecting success through your body language will you use?
  • 5 Skills Every Workplace Leader Needs

    The infographic above says that every manager needs the following skills to be a good leader: evaluating the business environment managing projects effectively cultivating strategic thinking and innovation managing change and uncertainty shaping your organization's future What skills do you think a manager needs to be a good leader?
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  • Alex Gorsky on Leadership Challenges at Johnson & Johnson

    In his video, Alex Gorsky, chairman and CEO of Johnson & Johnson (J&J), talks about his management style. In the interview, he says, "I do believe that one of the best indicators of leadership is a leader’s track record in developing leaders. I will frequently focus on three areas when I’m interviewing or when I’m talking to people. One is certainly on performance because you always want to have leaders who are committed to high performance and … handling a wide range of different scenarios. Second, I always focus on what’s their track record of developing future leaders. One of my favorite questions is to ask people is, “If I asked you who had the biggest impact on your career and how they did that, who are those four people that you would name?” At a senior level, if they can’t name three or four fairly senior level people, then immediately I question their wherewithal in people development." One measure of a good manager is to determine how many of his or her employees have been promoted. Why is promotion of work team members a good measure of leadership?
  • The Neurosciene of Great Leaders

    Your Brain and Business: The Neuroscience of Great Leaders from Srini Pillay on Vimeo . What makes a great leader? Neuroscientists are finding insights about leadership through their research. For example, hardwired biases can lead managers to make irrational decisions. Taking a break can lead to better management decisions. Can companies maximize profitability by looking into the workings of their managers' conscious and unconscious business minds? Is brain research the key to great leadership today?
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  • The Leadership Challenge

    The Leadership Challenge by James Kouzes and Barry Posner offers these practices and commitments. The Five Practices Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart The Five Practices are the ways leaders mobilize others to get extraordinary things done in their organizations. They are the practices leaders use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity, and risks into rewards. The Five Practices are what leaders do to create the climate in which people turn challenging opportunities into remarkable successes. The Ten Commitments Find your voice by clarifying your personal values. Set the example by aligning actions with shared values. Envision the future by imagining exciting and ennobling possibilities. Enlist others in a common vision by appealing to shared aspirations. Search for opportunities by seeking innovative ways to change, grow, and improve. Experiment and take risks by constantly generating small wins and learning from mistakes. Foster collaboration by promoting cooperative goals and building trust. Strengthen others by sharing power and discretion. Recognize contributions by showing appreciation for individual excellence. Celebrate the values and victories by creating a spirit of community. Do you consider yourself to be a leader?
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  • Leadership Quotes

    Not all leaders are managers, but all managers should be leaders. Leading is a major portion of a manager's job. Following are some leadership quotes. “Success is going from failure to failure without loss of enthusiasm.” ~ Sir Winston Churchill “All mankind is divided into three classes: those that are immovable, those that are movable, and those that move.” ~ Benjamin Franklin “For a man to achieve all that is demanded of him, he must regard himself greater than he is.” ~ Goethe “The leadership instinct you are born with is the backbone. You develop the funny bone and the wishbone that go with it.” ~ Elaine Agather “Anyone who has never made a mistake has never tried anything new.” ~ Albert Einstein “You must do the thing you think you cannot do.” ~ Eleanor Roosevelt “It’s always fun to do the impossible.” ~ Walt Disney “Happiness is a habit – cultivate it.” ~ Elbert Hubbard “The future never just happens; it is created.” ~ Will and Ariel Durant “The leader leads, and the boss drives.” ~ Theodore Roosevelt “The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark.” ~ Michelangelo Buonarroti “Success is the sum of small efforts, repeated day in and day out.” ~ Robert Collier “Leadership is practiced not so much in words as in attitude and in actions.” ~ Harold S. Geneen How well does the following quote describe the managers that you know? Leaders articulate and define what has previously remained implicit or unsaid; then they invent images, metaphors, and models that provide a focus for new attention. By so doing, they consolidate or challenge prevailing wisdom. In short, an essential factor in leadership is the capacity to influence and organize meaning for the members of the organization . (Warren Bennis and Burt Nanus, Leaders, Harper & Row, 1985, p. 33)
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  • The 10 Skills Employers Want

    Can you work in a team? How good are you at making decisions and solving problems? Can you plan, organize, and prioritize work? Those are all skills taught in management classes. Those are the skills employers want most, according to results of a survey by the National Association of Colleges and Employers (NACE). The Job Outlook 2014 report will be released in the fall. Employers rated “ability to work in a team structure,” “ability to make decisions and solve problems,” “ability to plan, organize, and prioritize work,” and “ability to verbally communicate with persons inside and outside the organization” as the most important candidate skills/qualities. (See Figure 1.) These are followed by candidates’ “ability to obtain and process information” and “ability to analyze quantitative data.” Choose some class projects where you have been a team member and/or leader and when you have planned and prioritized. Describe those skills. Add them to your résumé and cover letter. Be ready to talk about them in your interviews. In this way, you will demonstrate that you have the top five skills most employers want in employees.
  • AT&T Chairman & CEO Randall Stephenson Named Chairman of Business Roundtable

    Randall Stephenson , Chairman and CEO of AT&T, was named Chairman of Business Roundtable (BRT), effective Jan. 1, 2014. BRT is an association of 211 chief executive officers (CEOs) of leading U.S. companies with the priorities of enacting comprehensive tax reform, strengthening and modernizing Social Security and Medicare, implementing smart energy policy, bolstering the nation’s education system, and continuing to open markets to U.S. exports. Jim McNerney , current Chairman of the Board, President and CEO of The Boeing Company, said, “Randall Stephenson is an outstanding business leader who has worked tirelessly to promote growth and innovation in the private sector, and he fully understands what it will take for the United States to sustain its leadership in the global marketplace. As Vice Chair of BRT’s Health and Retirement Committee, he helped guide our recommendations on Social Security and Medicare reforms that would maintain a dependable safety net for future generations and address America’s long-term fiscal challenge. As chairman, he will have the full support of BRT members.” He added, "It has been an honor to serve as the Roundtable Chairman and to help set an agenda for American economic growth alongside some of the nation’s top business leaders. Our efforts have helped to advance pro-growth policies in areas such as trade and smart regulation, but considerable work remains to be done in Washington, D.C., to unleash America’s true potential for growth and job creation.” Randall Stephenson said, “We’re entering a crucial time where we have tremendous opportunities to improve our nation’s economy for the long haul. America’s leading companies have a critical role to play, working in collaboration with the Administration, Congress, our colleagues in small business, and many other stakeholders. I’m excited about what can be accomplished if we all work together to get our economy moving again. In particular, we will be encouraging policies to incent increased capital investment in the U.S. economy, which is vital to deliver sustainable job creation and long-term prosperity for all Americans. I join my colleagues in expressing my sincere thanks to Jim McNerney for the great leadership he has provided this organization. Jim has set a very high standard. I’m honored to follow him and have this chance to serve." Watch the videos at " Corporations 101 ." What did you learn about how corporations work and the value they provide to the U.S. economy?
  • Setting Up Success with Company Culture

    This infographic from Visa Business states that "engaged employees are essential to for a successful small business." Engaged means you are very interested in what you are doing. The infographic states that most employees believe "a distinct workplace culture is important to business success." This culture includes regular and candid communication, close work friendships, employee recognition, and access to leadership. But, most "employees say their business is not doing enough to create a positive culture at work." When you are a manager, how will you communicate with your employees? How will you recognize (motivate) employees? How will you be accessible (as a leader) to employees?
  • Traditional versus Collaborative Leaders

    In the past, managers could "tell" employees what to do. Now, managers collaborate with employees by focusing on mutual problem solving. Scenario : Your organization is concerned that its managers may be too authority-oriented (task centered) and this may be affecting productivity. The responsibilities of a traditional, authority oriented manager are listed in the infographic below under Traditional Leaders. Your organization is considering implementing participative leadership concepts in its manufacturing plants. These are listed in the infographic below under Collaborative Leaders. You have the responsibility of introducing participative leadership (people centered and collaborative) to the floor managers. Explain the role of manager under the participative management concept. Traditional vs Collaborative Leaders: 8 Key Indicators infographic
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