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Every organization must plan for change in order to reach its ultimate goal . Effective planning helps a business adapt to change by identifying opportunities and avoiding problems. But, when is it time to change? What should be changed? How can change happen? Sharon Drew Morgen has designed the facilitative questions below to help individuals begin the process of change and innovation decision-making . Use these questions to determine if you are ready to make a change, or ready to become an innovator. Change and Innovation Template (increase box sizes as appropriate) 1.1 Take a look around your environment (home, family, business, personal). What issues do you see ongoing that you have not managed yet? 1.2 What has stopped you from managing them until now? 2.1 What would you need to see/hear/feel to recognize when it was time to do something different? 3.1 What criteria do you use to decide what aspects of the situation need to be changed? 3.2 Which aspects should stay the same? 3.3 What is the difference between the two? 3.4 And how will you know if you've chosen the appropriate elements for each? 4.1 How will you decide who would need to be brought into the 'change' conversation to ensure you have buy-in from interested parties? 4.2 How do you plan on bringing them into the decisions you need to make? 4.3 How will you know that they are indeed supportive of your change issues? 4.4 How will you know if they are not supportive? 4.5 How will you manage the situation if they believe they will be harmed by the change? 5.1 How will you and your decision partners determine all of the aspects that need to be managed? 5.2 What elements of the situation need to be shifted first? 5.3 What elements of the situation need to be shifted second? 5.4 How will you handle differences of opinion? 6.1 How will you monitor your process? 6.2 How will you know if/when you are going off course and need additional support (possibly from the outside)? 6.3 How will you and your decision partners help you in your monitoring? 7.1 What will success look like? 7.2 How can you be sure that the problem will remain solved over time? 8.1 What does follow up and follow through look like? © Sharon Drew Morgen, template/design Alan Chapman 2004-2009 After answering the questions above, reflect on the experience by using the "reflective diary template" produced by Alan Chapman and Sharon Drew Morgen. It is attached. How successful do you think these questions would be in facilitating change? Did you use them to make a change? If so, share your experience.

On 2.1.12 JC Penney began its transformation. It replaced its promotion-driven prices with everyday prices (an average of about 40 percent lower) that are supplemented with month-long values and the best prices (sales on the first and third Fridays of each month). Its new CEO Ron Johnson, formerly of Apple, announced the transformation plans at a launch event in New York City. Johnson talked about the history of JC Penney. For the first 10 years of over 100-hundred-years of being in existence, JC Penney was named "The Golden Rule." The department store is returning to its core value, "Treat others as you want to be treated." He analyzed the transformation with six Ps - Product, Place, Price, Promotion, Personality, and Presentation. Product will be transformed by improving quality, bringing back a trend perspective, and restoring integrity to a great iconic American brand. The assortments will align with consumer expectations. Place will update the tired stores and make them innovative. Price strategy will be "fair and square" pricing. Everyday prices will be set at what the customer wants to pay. The lowest prices will be offered twice a month. Promotion cadence will be monthly with 12 events. For example, the month long value in August will feature "Back to school"; November will be "Get ready for holidays"; December will be gifts; and January will be the New Year. The product will be presented in a compelling way with stories to inspire cross shopping through the book and through the store, as well as through digital (smartphones and tablets). Personality will update the new logo of J.C. Penney. The brand is a living asset that will be brought to life across every possible touchpoint with the customer. The brandmark is a frame with jcp in top left-hand corner. It is distinctly American - a red frame, small blue square with white jcp. It is intended to communicate and unite a consumer facing messaging with honesty, simplicity, relevancy, and inspiration. Presentation is trimming the 400 current brands to 100 branded shops, similar to Sephora and MNG by Mango. Shops will be added each month and by 2015, stores will have 100 total shops with a "town square" in the middle. Changes at JC Penney began today, February 1. Management is calling this a complete transformation. There is a new logo, a new pricing strategy, and partnership with designers. What do you think? Will this differentiate JC Penney from other department stores? Will more people shop more often at JC Penney? Explain. Watch the launch at http://www.jcpmediaroom.com/posts/18/JCPENNEY'S-TRANSFORMATION-PLANS-REVEALED-AT-LAUNCH-EVENT-IN-NEW-YORK-CITY .

The Management 2.0 challenge is cosponsored by McKinsey , the Harvard Business Review , and Gary Hamel’s Management Innovation eXchange (MIX). In the first phase, entrants were asked, ‘How are Web 2.0 tools and technologies changing management? The contest found that Web 2.0 is improving communication among employees at all levels. Furthermore, “ the winners share is a concern with ensuring that even employees on the front line can contribute to organizational strategy and innovation.” Below are the topics of each winning entry. 1. Sharing common resources more efficiently 2. Making self-management work at scale 3. Reaching consensus on complicated issues 4. Improving global training with local expertise 5. Taking feedback from the front line to senior managers 6. Building a better idea market 7. Using communities of interest to manage globally You can read the complete winning entries at the MIX site. Which of the winning entry topics do you think are most important in making “management more adaptable, innovative, inspiring, and accountable”?

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