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  • Facebook Focuses on China for Future Growth

    In case anyone was still wondering about Facebook's financial strength, last week's filing with the SEC in advance of the company's IPO revealed some staggering figures. Here, from Statista , is a look at the company's revenue and net income over the last five years: The SEC filing also reveals some of Facebook's plans for future growth . And China is a big part of the future of Facebook. Mark Zuckerberg and Facebook COO Sheryl Sandberg discussed Facebook's China goals with Charlie Rose back in November. Here is an excerpt from that interview: Watch the full interview here .
  • Social Media Trends for 2012

    There may be new apps and new gadgets to facilitate our engagement with one another and with retailers and other companies, but surely social media will only become a bigger part of our daily lives this year. It will be interesting to watch how companies push new ways of interacting, and what trends develop. At Harvard Business Review , David Armano makes his predictions. Armano is executive vice president of the interactive arm of global communications for Edelman Digital, and he predicts that some social media activities that started in 2010 or 2011 will take off in 2012. Namely: Convergence Emergence. The Cult of Influence. Gamification Nation. Social Sharing. Social Television. The Micro Economy. Read Armano's descriptions for these trends here . And then weigh in, either by offering up your comments , or in discussions with your peers/classmates. What has to happen for these activities to become meaningful trends? What social media trends do you anticipate being a big part of commerce in 2012?
  • Tech Platforms as Key to Recovery

    While we're watching to for signs of whether the economy will grow more quickly or slide back into recession, Forbes contributor Joe McKendrick suggests we watch new technology platforms for signs of recovery. And he says the new platforms "tilt the scales" in favor of entrepreneurs (and consumers) for the following reasons: 1) Technology platforms offer new recruiting and employment tools. 2) Technology platforms offer entrepreneurial resources 3) Technology platforms offer access to capital 4) Technology platforms offer economic boosts for distressed communities or regions 5) Technology platforms offer access to new innovation Read Five Ways Cloud, Social and Mobile Technologies are Lifting Our Economy here .
  • Mark Thoma on Resolving the Disconnect Between Economists and Public Discourse

    Mark Thoma tackles the question of why--and how--the field of economics retreated from what he calls its "public mission," in an essay for the Institute for Public Knowledge . While once a discipline that engaged routinely with citizens and leaders in the public sector, Economics spent much of the latter half of the twentieth century exploring issues that, while important, were not part of the general discourse. Thoma calls this "The Great Disconnect," and he examines several reasons for it: Mathematics and the Desire to be a Scientific Discipline ...Michael Bernstein makes this point as well, as the discipline became more and more mathematical – the language we speak is increasingly symbolic rather than verbal – it became less accessible to outsiders. Positive and Normative Economics ...economists have become less willing to take sides in public debates, and more importantly unwilling to wade into public debates when doing so can be perceived as supporting one side over the other. Sociological Factors ...As economics has become increasingly mathematical and theoretical, it has also become more cliquish. Interest in Different Questions ...The fact that those inside and outside of academics are interested in different questions may have also play a role in severing the ties of academics to the outside world. The result, Thoma argues, is bad for the field, for economists, and for society in general: For all of these reasons, economics lost communication with policymakers and practitioners leaving room for all sorts of “charlatans and cranks” to fill the void. In doing so, academics ceded important ground to think tanks aligned with one party or the other, to self-appointed economic experts, to business economists maximizing profit rather than public knowledge, and to a media that doesn’t always comprehend the economics that underlie a particular issue. Even in cases where there actually was fairly wide agreement among academic economists about a particular policy proposal, the public debate in the media did not convey that economists were largely united on the issue. But there is good news. The last five years have brought about a lot of positive change. Thanks to social media and blogging, more and more economists are writing for a public audience. Thoma has seen the benefits of engaging with the public through his own blog, Economist's View (one of many daily reads for The Watch). He extols the virtues of blogging and writing for the public at large in the second half of his essay. Read New Forms of Communication and the Public Mission of Economics: Overcoming the Great Disconnect here .
  • Large Firms Use of Social Media May be Levelling Off

    Lisa Arthur is concerned that corporations are slacking off when it comes to using social media tools for reaching out to customers. At Forbes , Arthur--Chief Marketing Officer for Aprimo --shares some findings from a recent UMASS-Dartmouth survey of businesses that show very little increase in the use of Twitter, Facebook, and blogs by Fortune 500 companies. For starters, keep in mind that UMass-Dartmouth has conducted longitudinal studies on four major sectors of the US economy –the Fortune 500, Inc. 500, charities, and higher education –for the past four years. In every one of those years, the F500 has lagged behind the others in adoption of social media. (For example, last year, 71 percent of the Inc. 500 was on Facebook, as was a whopping 98 percent of the higher ed institutions and 97 percent of the charities studied. Compare that to the 56 percent of F500 companies that had Facebook pages in 2010.) Perhaps corporate silos are getting in the way? “Ownership” of social media can get sticky, and teams bogged down by border wars and artificial boundaries may find it difficult to innovate. Retrenchment could also be a factor, I suppose. And, I know that integrating social media and proving ROI remain significant challenges for many–although marketing automation technology continues to mature towards sophisticated and elegant solutions. While I recognize these obstacles, I still must admit that I’m disappointed in these survey results. Why? Because now is not the time for complacency. It’s not the time for companies to lose focus. Empowered consumers are here, and they’re here to stay. We’re just beginning to tap into the potential of strategies like intelligent 1:1 marketing, and that means marketers must continue to find ways to engage with their customers and prospects online in more personalized ways. To be clear, the survey does not show use of social media going down. Rather, firms of all sizes adopted these tools more and more over the last few years. The real question is whether those companies that have not adopted social media have actively chosen not to because they have concluded their use does not provide the right return on investment. Read Are Corporations Giving Up on Social Media? here .
  • 'Don't Be Boring' and Other Tips for Small Business Owners Making Facebook Their Primary Web Address

    With the rise of social media and the increasing use of Facebook as a primary gathering spot online, many small companies are considering shifting to Facebook as their primary virtual storefront. Eric Packer , entrepreneur and founder of Small Business Search , says that may work out as the best bang for the buck for small businesses, as long as you think strategically. At Small Business CEO , Packer shares four tips for those business owners and marketing managers looking to focus on Facebook. The first tip: "Don't Be Boring!": With a standard website, it is okay to post relatively dry, informative content. If people come across this site, it’s likely because they were already searching for something that you were selling. However, people don’t go on Facebook when they want to purchase things. They go on Facebook when they want to be entertained by links and posts from their friends. In order to use your Facebook site effectively, you need to update it at least several times a week with entertaining content. What is entertaining content? Being told what to do in the form of a blatant advertisement is not entertaining. An informative article about things that your product does might entertain. A comedy video based on your product is definitely entertainment. Behind-the-scenes footage of popular events might be intriguing. Weird, unexpected happenings are fun to share. Automated posts are not entertaining. Completely random posts might entertain a few people. A variety of unique posts and content types centered on a similar theme, style or brand of writing and content sharing is definitely entertaining. On your small business Facebook site, people see your content next to their friends’ content. You have to be at least as worthy of attention as interpersonal relationships if you want to be successful. Read Packer's other tips here .
  • Marketing Profs: Marketing Tips for Google+

    it is time for marketers to get into the Google+ game. At Marketing Profs , Mark Ivey writes that Google "could be opening the floodgates to brands soon." And he shares some lessons he has learned from just a few weeks of using the new social media platform. His first tip for marketers is Think rifle shot vs. shotgun: Avoid the temptation to use G+ like another broadcast medium, as many do on Twitter, or duplicate what you’re doing on other platforms. Use G+ to supplement your other channels. What are you missing from your other channels? What can Google+ provide, keeping in mind some of the unique features? What will your key audiences be looking for from G+ that they’re not getting from Facebook or Twitter? Ivey also advises marketers to Interact: I follow about 8 or 10 people very closely and keep my eye on another dozen or so people. The rest I just check on (in my “stream”) once or so a day. When someone says something interesting, I try to leave a comment or give it a 1+ (equal to a Facebook “like”). Do this selectively to build and connect with your community, generate new connections and get added into the right groups/Circles. The key to managing this is limiting your sources, know what you’re looking for and being able to skim quickly and cut through the noise. Read Ivey's other five other tips for marketers here .
  • Social Media Mistakes to Avoid

    We are always happy to highlight tips and posts on how businesses can better leverage social media for marketing success. But today we want to share a list of what businesses should avoid doing. At Entrepreneur , social media consultant Starr Hall lists the top mistakes she sees businesses making with social media. Here they are: 1. Talking One-Way; 2. Not Knowing When to Ask for Business; 3. Shiny Object Syndrome; 4. Poor Messaging; and 5. Sales Faux Pas. Click here to read Hall's descriptions of these mistakes, and for tips on how to avoid making them.
  • Consumer Driven Media and the Future of Digital Marketing

    B. Bonin Bough , PepsiCo 's head of digital and social media, says digital consumption has replaced music as "the beacon of culture." At the 2011 Aspen Ideas Festival , Bough discussed the future of digital marketing with Stephen Cannon , Vice President, Marketing, Mercedes-Benz USA , and Bernardo Huberman , Director of HP's Social Computing Research Lab . And all three agree that the social media space will soon dominate the consumer-company relationship, with consumers in the driver's seat. Here is an excerpt from the discussion: Watch the full discussion at FORA.tv , here .
  • Epipheo Studios Makes the Case for Google+

    A lot of marketers and brand managers are trying to figure out how Google+ fits into their social media outreach strategies, as consumers try to figure out whether they need to migrate from Facebook to Google + . We confess, we haven't quite figured the whole Google+ thing out ourselves, but we found this video from Epipheo Studios helpful. It is very bullish on Google+, but still quite a good explainer: We also recommend Epipheo's video on How the Internet is Changing Advertising . It is a couple of years old now, but still largely relevant.
  • Digital Marketing Strategy and Using Social Media in Conjunction with Websites, and not In Place Of

    The rise of social media is bringing out a lot of new creative tools and ideas for marketers. SMStrat Sujata Ramnarayan , is a believer in social media as a game changer in the brand-customer relationship, and he sure likes getting customers to like brands on facebook pages . But he also warns marketers not to devote all their attention to social media. The Web, he says, still matters. At Marketing Profs , Rumnarayan writes: Central to all of your digital media strategy is your website. This is because what you are trying to do with the use of all of these tools (and they are really technological tools) is to solve the fundamental marketing problems of how to get the customer or prospect become aware and interested in your product or service, how to get them to purchase and purchase again, and how to get them to recommend your product to others. As is evident with the disappearance of MySpace and the recent appearance of Google+ as a formidable competitor to both Twitter and Facebook, these tools will continue to change. Your website is where you have complete control. Your website is here to stay for the long term, and it is where customers can get a complete understanding of your products or services. When using these new social media tools, you have to remember what they really are and that these tools will continue to change. Fundamental marketing issues, though, stay the same. Use them as technologies to map your problems to solutions. What these tools provide for is greater context, greater reach, and a way to generate greater trust in your product or service. This trust happens at two different levels. One level is when you see a reference or recommendation directly from a friend. There is a second level that comes from reading reviews and experiences of other customers. Read Why Your Website Still Matters (Even With Social Media) here .
  • Head of Facebook's Developer Network on Social Design and Disruption

    Knowledge@Wharton has an interesting interview with Ethan Beard , director of Facebook's Developer Network . Beard responds to questions about privacy and Facebook's growth potential. But what we found compelling in this interview is Beard's belief in "social design" as the driving force for Facebook. Beard sees social design as a user-centered disruptive force that extends far beyond the Facebook platform. Take a look:
  • Key Ways to Bait the Hook in Social Media Marketing Efforts

    Tammy Kahn Fennell , CEO of the British social media monitoring company MarketMeSuite , says social media is like fishing. And if there is one thing that is important to remember in fishing, it's that you better have something on your hook or you are just going to be sitting there all day, well, fishing . Writing at the HubSpot blog, Fennell shares five ways for businesses to bait the hook online: 1. Geo-Target 2. Ask Questions 3. Be Useful 4. Don't Automate Engagement 5. Settle Into the Strategy Read Fennell's descriptions for these five approaches here .
  • Small Business 'Big Shots' on Twitter

    Chris Brogan . Gary Vaynerchuck . Liz Strauss . They may not be names you see on the front page of the New York Times (or in US Weekly), but by at least one measure these are three of the most popular people in the country. For small business owners who have tapped into social media, Twitter is now an a virtual meeting space with some top business minds. And according to a new study by Dun & Bradstreet , Brogan, Vaynerchuck, and Strauss are among the top ten influential small business voices on Twitter. The Wall Street Journal 's Sarah Needleman discusses the new ranking in this digits interview: Read Needleman's article on the Dun & Bradstreet ranking here .
  • Marketing Checklist for Small Business Owners

    A new fiscal year is underway for many businesses. At the Australian business site, SmartMoney , Nina Hendy says that means it is time to reconsider and restart marketing strategies. She shares a list of the top ten checklist for small business owners. Hendy: 1. Get the fundamentals right 2. Improve the way you handle customer feedback 3. Don't overlook free tools because they're free 4. Create a live experience for your brand 5. Become the thought leader in your industry 6. Get your social media strategy right 7. Make time for internal engagement 8. Keep working on your website 9. Create a loyalty program 10. Engage the media Read more about each item on the list here .
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