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  • Unemployment Rate now 8.3%

    The unemployment rate continues to edge downward. The US economy added 243,000 jobs in January, dropping the unemployment rate to 8.3 percent, according to the Department of Labor . The private sector added 257,000 jobs during the month. Here's a look at the unemployment trends from the Bureau of Labor Statistics : Here are some of the key data from other areas we like to track in the monthly jobs report: The number of persons employed part time for economic reasons, at 8.2 million, changed little in January. These individuals were working part time because their hours had been cut back or because they were unable to find a full-time job. In January, 2.8 million persons were marginally attached to the labor force, essentially unchanged from a year earlier. (The data are not seasonally adjusted.) These individuals were not in the labor force, wanted and were available for work, and had looked for a job sometime in the prior 12 months. They were not counted as unemployed because they had not searched for work in the 4 weeks preceding the survey. Among the marginally attached, there were 1.1 million discouraged workers in January, little different from a year earlier. (The data are not seasonally adjusted.) Discouraged workers are persons not currently looking for work because they believe no jobs are available for them. The remaining 1.7 million persons marginally attached to the labor force in January had not searched for work in the 4 weeks preceding the survey for reasons such as school attendance or family responsibilities. Read the full report from the BLS here .
  • Unemployment Down to 8.5%

    The US economy added another 200,000 jobs in December, dropping the unemployment rate to 8.5 percent, according to the Department of Labor . This capped off a relatively strong end of 2011, as the unemployment rate has dropped by 0.6 since August. The US added 1.6 million jobs during 2011. Here's a look at the unemployment trends from the Bureau of Labor Statistics : Here are some of the key data from other areas we like to track in the monthly jobs report: The number of persons employed part time for economic reasons (sometimes referred to as involuntary part-time workers) declined by 371,000 to 8.1 million in December. These individuals were working part time because their hours had been cut back or because they were unable to find a full-time job. About 2.5 million persons were marginally attached to the labor force in December, little different from a year earlier. (The data are not seasonally adjusted.) These individuals were not in the labor force, wanted and were available for work, and had looked for a job sometime in the prior 12 months. They were not counted as unemployed because they had not searched for work in the 4 weeks preceding the survey. Among the marginally attached, there were 945,000 discouraged workers in December, a decrease of 373,000 from a year earlier. (The data are not seasonally adjusted.) Discouraged workers are persons not currently looking for work because they believe no jobs are available for them. The remaining 1.6 million persons marginally attached to the labor force in December had not searched for work in the 4 weeks preceding the survey for reasons such as school attendance or family responsibilities. Read the full report from the BLS here .
  • Ritholtz Calls for More Reliable Holiday Retail Projections

    Barry Ritholtz would like to rein in the hype about holiday spending. And not just this year. But every year. At least until we focus on some measurements that are reliable. Ritholtz points out that much of the reporting on holiday sales at this time of year is based upon consumer surveys. And those surveys have shown to be way, way off. From Ritholtz's most recent Washington Post column: When you conduct a survey, you are asking people to say what they plan to do. Hence, what you learn is what they believe about their future behavior. We are an unreliable bunch. If you want to learn how much people actually spent, you need to measure that at the cash register. History has shown again and again that there is little correlation between our expectations and our actions. Yes, we want to save more for retirement, lose weight, get into shape. We say so each January. And by February, you will discover the yawning chasm between intentions and action. So when those breathless retail sales surveys were released, we had no idea as to whether, and by exactly how much, sales might climb. The most that could be accurately said was that more people appeared to be in stores on Black Friday 2011 than in 2010. Indeed, that can be explained in part by the unseasonably warm weather around the country; as well as the extended store hours (including midnight Thanksgiving Day). How far off have these surveys been in the past? Enormously. In 2005, based on a survey on Black Friday and Saturday, the NRF forecast a 22 percent increase in holiday shopping gains for the Thanksgiving weekend. The results? Up just 1 percent. The National Retail Federation has been especially off in their projections. On his The Big Picture blog, Ritholtz shows just how far the NRF projections have been: Read Ritholtz's Washington Post Column, Did Black Friday save the season? Beware the retail hype , here . Read Humans Are Awful at Predicting Their Own Behavior at The Big Picture , here .
  • November Jobs Report: Unemployment Rate Drops to 8.6%

    The unemployment rate dropped to 8.6 percent as the US economy added 120,000 jobs in November, according to the latest numbers released by the Department of Labor . With 50,000 jobs added, the retail trade sector helped push job growth, The professional and business services , health care and leisure and hospitality sectors all had job growth during November. With 5,000 US Postal Service workers losing their jobs in November, government employment continued to decline. Here's a look at the unemployment trends from the Bureau of Labor Statistics : Here are some of the key data from other areas we like to track in the monthly jobs report: The number of persons employed part time for economic reasons (sometimes referred to as involuntary part-time workers) dropped by 378,000 over the month to 8.5 million. These individuals were working part time because their hours had been cut back or because they were unable to find a full- time job. In November, 2.6 million persons were marginally attached to the labor force, about the same as a year earlier. (The data are not seasonally adjusted.) These individuals were not in the labor force, wanted and were available for work, and had looked for a job sometime in the prior 12 months. They were not counted as unemployed because they had not searched for work in the 4 weeks preceding the survey. Among the marginally attached, there were 1.1 million discouraged workers in November, a decrease of 186,000 from a year earlier. (The data are not seasonally adjusted.) Discouraged workers are persons not currently looking for work because they believe no jobs are available for them. The remaining 1.5 million persons marginally attached to the labor force in November had not searched for work in the 4 weeks preceding the survey for reasons such as school attendance or family responsibilities. Read the full report from the BLS here .
  • Peter Fader on Customer Centricity: 'Not all consumers are created equal'

    Many retail businesses are doing everything they can to get customers to like them today and walk through their doors (real and virtual) to make holiday purchases. Many businesses are taking a customer friendly approach. But few are truly "customer centric," according to Wharton's Peter Fader . In his new book, Customer Centricity , Fader argues that top companies need to recognize that being customer centric means using the data available to make distinctions between customers and focusing your outreach on some more than others. He explains his thinking in this Knowledge@Wharton interview:
  • eMarketer: Double-Digit Online Sales Growth Through 2011

    In a year of slow, slow growth, one area of the economy stands out. Online sales have been up double digits over last year. Here's a monthly breakdown from eMarketer : We'll be curious to see what the final August/back-to-school shopping numbers bring. And then it is on to holiday spending. But if spending remains steady with last year, 2011 will have brought substantial growth: Based on research and interviews with a variety of industry experts, eMarketer expects online holiday sales to be on par with or surpass last year’s results. That would mean growth of at least 12% this year, according to comScore’s historical data. The firm reported that online spending grew 12% on volume of $32.8 billion for the 2010 holiday season, which it defines as the months of November and December. Read Cautious Optimism for Holiday Season Spending here .
  • More Data, Better Supply Chain Management for Retailers

    So the economy is still struggling, and many consumers are reluctant to spend. There is plenty for retailers to be down about. But Marshall Fisher says in some ways this is a great time to be in retail. For one, it is quite easy to figure out how to match supply to demand. Fisher is a professor of management at the Wharton School of Business , and he and Harvard Business School professor Ananth Raman recently made the case for more efficient use of data in The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance . Fisher discussed the book recently in this short interview for Knowledge@Wharton :
  • Global Business Case Study: Wal-Mart's Push to Become Relevant Online

    Wal-Mart is investing resources into trying be more competitive online, where the retail giant has struggled to be relevant against Web-focused Amazon and EBay. Businessweek 's Matthew Boyle and Douglas MacMillan report that while Wal-Mart CEO Mike Duke is making a big push with @WalMartLabs, the company may be too far behind its competitors to become more relevant in the online shopping business. Wal-Mart’s lackluster online history has deep cultural roots. The organization has long been dominated by store managers who feared e-commerce could cannibalize in-store sales, and thus their bonuses, according to a former Walmart.com senior executive. In Walmart.com’s first few years, store managers fought against putting the site’s Web address on shopping bags. Among physical retail outlets, Wal-Mart generally has the lowest prices on the broadest assortment of goods. The company has struggled to replicate that advantage online. A March report from William Blair found that Amazon was the “clear leader” in online pricing. Amazon also has 14 times as many products. In digital camcorders, for instance, Amazon offers 2,016 varieties, vs. Walmart.com’s 96, according to a February report from Wells Fargo Securities (WFC). Shoppers have noticed. Internet traffic researcher comScore reports that Walmart.com saw 35.8 million visitors in June, a little more than a third of Amazon.com’s traffic and half of EBay’s. It seems as though this next year will be a big test for Wal-Mart's online ambitions. Whether the company is successful or not, its approach will make for one interesting case study in Twenty-First Century global business strategies. Read Wal-Mart’s Rocky Path from Bricks to Clicks here .
  • Back to School Shoppers Spending Less

    The National Retail Federation is projecting a 3% drop in back-to-school spending this year. Given last year's big jump in spending, the drop is a big disappointment for retailers, especially in the electronics sector. While parents and students will focus most of their back to school spending on computers and other electronics, they will on average spend 11% on those goods than last year. The NRF surveyed nearly 9,000back-to-school shoppers and found some interesting, if not entirely surprising, ways in which the slow economic recovery is affecting their consumer choices. Here are the results: Chart: Back-to-School 2011 - How the Economy is Impacting B2S Tags: retail, back to school, national retail federation Powered By: iCharts | create, share, and embed interactive charts online Read the press release for the NRF report here .
  • Lessons from the Fall of Borders

    Dateline: Ann Arbor, Michigan, where the talk about the fall of the Borders Books retail giant takes on a decidedly local tone. Borders was started in Ann Arbor in 1971. It grew to become a thriving local business, as the Borders brothers found great success through an innovative software system they developed for tracking inventory. The story of Borders' as a dominant national chain is essentially two decades long. But the future of Borders will now be in B-school case studies. PBS Newshour broke down the story of Borders' decline last week, with help from Slate 's Annie Lowry : Watch the full episode . See more PBS NewsHour. Click here for a good timeline of Borders' history at AnnArbor.com .
  • A Tale of Three Startups, Acquired by Amazon

    To the victors go the spoils. In the world of high tech business, Amazon has been one of the victors. And the spoils have been smaller companies. In the past year, Amazon has acquired at least six companies, Julianne Pepitone reports for CNN Money . Pepitone tells te story of three startups that became part of Amazon: Exchange.com , AmieStreet.com , and Zappos . Each acquisition had a different ending. Exchange.com was brought inside Amazon headquarters. Zappos has so far continued to operate largely as it always has. And ArnieStreet.com was basically swallowed up after being acquired last year: In September, immediately after the acquisition, Amazon announced it was shutting down AmieStreet.com and redirecting its users to Amazon.com. Users' downloaded songs were ported over to Amazon, but that was the end of the demand-based pricing -- and the AmieStreet.com business model. "There was no understanding or guarantee as far as a go-forward plan," Roman says. "We didn't know what they were going to do, and we didn't have anything to do with the day-to-day anymore." Amie Street, Inc., still exists and Amazon remains an investor and board member of the company. Without its namesake site, Amie Street now focuses on Songza, a music-streaming service the company acquired in 2008. Read Why I sold to Amazon: 3 startups' stories here .
  • For Magnolia CEO, Growth Must Be Managed for Company to Remain Successful

    Entrepreneur has a short interview with Steve Abrams , CEO and majority owner of Magnolia Bakery . Magnolia is the New York bake shop chain that many credit with kicking off the cupcake craze that started in Manhattan and spread to other cities over the last few years. Abrams bought Magnolia for $1 million, and, according to Entrepreneur, has built the company up to point where revenues now top $23 million. Abrams seems to want to expand the business, but only on his terms. In addition to the original Magnolia Bakery, there are now 5 others, 4 in New York and 1 in Dubai. Abrams and his family own all of them except the Dubai franchise. In the Entrepreneur interview, Abrams explained why he has taken his time expanded the company footprint: Entrepreneur : Did you have an expansion strategy in mind when you bought the original store in 2006? Abrams : We had expansion plans, but wanted to stay true to our roots as the corner bakery. That's why all our stores in the United States are company owned. No franchising. No partnerships. No license deals. It can't be done by a franchisee. It's too complicated. Entrepreneur : What's so complicated about baking cupcakes? Abrams : The baking isn't complicated. Baking correctly and putting a product out that is correct is complicated, especially at the volumes we do. I could have easily turned [Magnolia] into a hub-and-spoke model, but I would have to dumb down the product and the quality, shorten the menu, and I would not be able to do the amount of specials and the different fun things we do. Read the full article here .
  • Social Sign-On Next Step for Retailers in Pushing Online Shopping

    Retailers and marketers were an important part of social media's strong growth in 2010. And eMarketer is suggesting that this year retailers will take the next step and move "beyond simply offering Facebook pages and Twitter profiles for their customers to follow." So what might that next step be? For many companies, it could be "social sign-on." From eMarketer: Social sign-on gives retailers access to rich profile information for targeting customers. “Bringing Facebook profile data into retail sites makes sense because it influences consumers when they are close to conversion,” said Jeffrey Grau, eMarketer principal analyst and author of the new report “Social Commerce: Personalized and Collaborative Shopping Experiences.” “In contrast, many consumers on Facebook are mainly socializing with friends and further removed from making purchase decisions.” Over half of online retailers who responded to an August 2010 survey by Gigya, a provider of social sign-on applications, had either implemented the feature or planned to add it in the near future. Read The Future of Social Shopping here .
  • A Season of Online Shopping Growth

    If there were any doubts about the growth of online shopping, ComScore reports that Americans spent $28.36 online from November through December 19. That's a 12.2 percent increase over last year. And last weekend alone spending topped $900 million, a 17% increase over the last pre-Christmas weekend of 2009. Here's a look at the week-by-week breakdown: Read the full release here .
  • Container Store CEO on Employee-Centric Culture

    The Container Store invests a lot of time and money in its first year employees. And then the company gives them a lot of say in how they do their jobs. CEO Kip Tindell calls it "radical empowerment," and he says it keeps everyone at the company "going in the same direction toward the same ends." Tindell describes The Container Store approach and the rationale behind giving employees great say in how they do their jobs in this Big Think interview: