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As Director of the Lab for Social Computing at the Rochester Institute of Technology, Elizabeth Lane Lawley is impressed with a lot of the ideas of creative directors these days.  But she believes a lot of them aren't connecting with some potentially valuable customers.  In this talk at CaT London--now available from AdAge--Lawley argues that by ignoring consumers because of where they live, or their age, or perceptions about the way they live, limits the reach and viability of social media strategies:


Posted 01-25-2011 8:25 AM by Graham Griffith
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