Edward (Ned) Hallowell, formerly on the faculty of Harvard Medical School and now the head of the Hallowell Centers, is a psychiatrist who seems to have spent a lot of time thinking about what makes humans tick at work.  His latest book, Shine: Using Brain Science to Get the Best from Your People, is all about learning how to manage employees and put them in position to succeed.  Hallowell argues that the old method of just getting people to work harder doesn't get results.  Rather, a good manager must master five steps in order to get the most productive and reliable workforce: select, connect, play, grapple, and shine.  He describes the steps in this Harvard Business Idea Cast: