James Surowiecki's Financial Page column in this week's New Yorker is a keen look at price wars as a high stakes game of chicken. He goes back to the airline industry's destructive price wars of the early 90s to shed light on the current Amazon-WalMart showdown. Surowiecki writes that there is only one way to win a price war: don't play.
Instead, you can compete in other areas: customer service or quality.
Or you can collude with your putative competitors: that’s why cartels
like OPEC exist. Or—since overt
collusion is usually illegal—you can employ subtler tactics (which
economists call “signalling”), like making public statements about the
importance of “stable pricing.” The idea is to let your competitors
know that you’re not eager to slash prices—but that, if a price war
does start, you’ll fight to the bitter end. One way to establish that
peace-preserving threat of mutual assured destruction is to commit
yourself beforehand, which helps explain why so many retailers promise
to match any competitor’s advertised price. Consumers view these
guarantees as conducive to lower prices. But in fact offering a
price-matching guarantee should make it less likely that competitors
will slash prices, since they know that any cuts they make will
immediately be matched. It’s the retail version of the doomsday machine.
Read Priced to Go here.
Posted
11-05-2009 1:19 PM
by
Graham Griffith